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Receptionist Clerk - 12 West - Reg. PT
Roanoke, VA JOB SUMMARY 12 WEST is a 26 bed Joint Commission Accredited Stroke/Neurosciences Unit. The patient scope is those with neurological disorders and both hemorrhagic and ischemic stroke diagnoses. In addition, we accept overflow medical/surgical and trauma patients. Patient age can vary from young adult to the elderly. Typical patient ratio is anywhere from 6-13:1, depending on census and shift with a float NA on all shifts and a designated bath aid in the mornings. This is a high acuity and fast paced unit with an average length of stay of 4 days. A majority of our patients require intensive therapy or skilled nursing interventions upon discharge. The Receptionist Clerk serves as the front line to receive and greet patients and visitors for the Nursing Unit. The Receptionist Clerk answers calls made to the nursing department and answers questions or forwards to appropriate area if unable to answer inquiry. Receive mail and distribute to appropriate personnel for processing. Assists nursing staff with data entry as needed. Responsible for fax machines, receiving faxes and keeping supplied with paper. Additional duties include, but are not limited to the following: *Prioritizes and performs clerical duties to maintain effective unit functioning. Retrieves unit mail from the mailroom and routes to appropriate individuals. Serves as a unit resource. *Maintains and orders unit supplies and equipment. Processes equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment. *Utilizes effective communication skills. Demonstrates excellent telephone etiquette and interpersonal skills when interacting with patients, visitors, physicians, and other health professionals. Receives and screens in coming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately. *Exhibits competent knowledge of EMR and assists with chart audits. *Manages admissions, transfers, and discharges. Coordinates patient flow into/out of area using department/unit specific software and Intranet. Schedules patient therapeutic and diagnostic procedures. *Provides support for department/unit staff scheduling, including lunch assignments. *Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds. Be at your best with an organization that equips you to do so. Whose people unite in making lives better. At **MEMBERS ONLY**SIGN UP NOW***, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader. Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed. MINIMUM QUALIFICATIONS Education: High School graduate Experience: 1 year previous receptionist experience preferred. Licensure, certification, and/or registration: None Required Other Minimum Qualifications: Effective interpersonal, communication, and team-working skills required. Must be organized and self -motivated. Must have knowledge of office procedure and equipment. Must successfully complete orientation and competency validation for position. Must be able to meet essential job functions of position. OUR VALUES Below are our core values that we strive to embody and expect of all our team members: Collaboration: Working together with purpose to achieve shared goals. Commitment: Unwavering in our quest for exceptional quality and service. Compassion: Putting heart into everything we do. Courage: Doing what's right for our patients without question. Curiosity: Fostering creativity and innovation in our pursuit of excellence. REQUISITION NUMBER: 108905 EMPLOYMENT STATUS: Regular Part Time LOCATION: CRMH - Carilion Roanoke Memorial Hospital SHIFT: Weekends Only SHIFT DETAILS: 12 hour weekends RECRUITER: JAMIE S RATLIFF RECRUITER EMAIL: **MEMBERS ONLY**SIGN UP NOW*** FOR MORE INFORMATION, CONTACT THE HR SERVICE CENTER AT **MEMBERS ONLY**SIGN UP NOW***. THIS IS **MEMBERS ONLY**SIGN UP NOW*** ... An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. MAKE YOUR TOMORROW WITH US. Equal Opportunity Employer Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity **MEMBERS ONLY**SIGN UP NOW*** is a drug-free workplace. |
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