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Smiths342MassMoves
Mesquite, NV DEPARTMENT: Front End POSITION TYPE: Checker/Cashier POSITION REPORTS TO: CSM PAY LEVEL: DOE POSITION SUMMARY: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. ESSENTIAL FUNCTIONS: *Promote trust and respect among associates. *Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store. *Gain and maintain knowledge of products sold within the store and be able to respond to questions and make suggestions about products. *Responsible for being visible, friendly, and actively greeting, engaging and assisting customers. *Process customer transactions through the check lane quickly, accurately, and efficiently. *Observe scheduled shift operating hours. *Receive accurate payment for merchandise; makes change; processes checks, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties. *Understand the Point of Sale system, and handle various tenders, rain checks, complex loyalty offers, coupons and checkout procedures according to company policy. *Record the sale of items to the register by moving merchandise across the scan window, using a hand-held scanning gun or, if necessary, the 10-key pad. *Understand and adhere to the company's cash handling procedures and work honestly and effectively to control loss. *Understand and adhere to guidelines on restricted sale items, such as Alcohol, Tobacco, Fireworks, and Videos. *Follow procedures to limit shrink such as, but not limited to: checking for bottom of basket, scanning all items to ensure proper balance on hand, avoid manual hand rings, and close the loop procedures. *Able to complete transactions in the time allotted to ensure productivity beach marks are met. *Report pricing discrepancies as directed by company policy. *Stay current with present, future, seasonal and special ads. *Offer and/or mention to customers all company directives such as Kroger Personal Finance, fundraising requests, customer service surveys, fuel points. *Keep checkout area clean. *Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. *Notify management of customer or employee accidents. *Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. *Adhere to all local, state and federal laws, and company guidelines. *Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed. *Must be able to perform the essential functions of this position with or without reasonable accommodation. MINIMUM POSITION QUALIFICATIONS: *Successfully completed checker training *Ability to handle stressful situations *Effective communication skills *Knowledge of basic math: counting, addition, and subtraction *Must be able to meet the minimum physical demands of the position *Must be 18 or older *Current alcohol sellers permit once employed DESIRED PREVIOUS JOB EXPERIENCE: *High school diploma or equivalent *Customer service experience *Courtesy Clerk *Second language: speaking, reading and/or writing LEADERSHIP BEHAVIORS: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here. EDUCATION LEVEL: High School Diploma/GED Desired SHIFT(S): Days,Evenings |
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