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Cake Decorator
Mesquite, NV DEPARTMENT: Bakery POSITION TYPE: Cake Decorator POSITION REPORTS TO: Bakery Manager PAY LEVEL: DOE POSITION SUMMARY: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. ESSENTIAL FUNCTIONS: * Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. * Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. * Prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment. * Offer product samples to help customers discover new items or products they inquire about. * Inform customers of bakery specials. * Recommend bakery items to customers to ensure they get the products they want and need. * Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines. * Check product quality to ensure freshness; review "sell by" dates and take appropriate action. * Decorate cakes, pastries, cupcakes, cookies and other bakery items. * Label, stock, sign, and inventory department merchandise. * Report product ordering/shipping discrepancies to the department manager. * Understand the store's layout and be able to locate products when requested by customer. * Stay current with present, future, seasonal and special ads. * Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory. * Ensure proper temperatures in cases and coolers are maintained. * Adhere to all local, state and federal health and civil code regulations. * Observe scheduled shift operating hours. * Maintain product level in coolers and freezers. * Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed. * Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. * Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. * Notify management of customer or employee accidents. * Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud. * Must be able to perform the essential functions of this position with or without reasonable accommodation. MINIMUM POSITION QUALIFICATIONS: * Bakery/Cake decorating experience * Ability to handle stressful situations * Effective communication skills * Knowledge of basic math * Must be able to perform the essential functions of the position with or without reasonable accommodation * Must be 18 or older DESIRED PREVIOUS JOB EXPERIENCE: * High school diploma or equivalent * Retail experience * Second language: speaking, reading and/or writing LEADERSHIP BEHAVIORS: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here. EDUCATION LEVEL: High School Diploma or GED Desire SHIFT(S): Days,Evenings |
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