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Help Desk Specialist I
Hebron, KY The position may be removed from posting boards and filled any time after the minimum posting period has ended. H1: Help Desk Specialist I at Law Firm in Hebron, Kentucky H2: Join Our Team and Advance Your Career with Zwicker Salary Range: $45,000-$48,000 per year Overview: - Zwicker is seeking a Help Desk Specialist I with a passion for learning and strong communication skills to join our team in Hebron, Kentucky - We value diversity and provide opportunities for lifelong learning and career advancement for our employees - This is a full-time position with a comprehensive benefits package Responsibilities: - Deploy new employee client machines and peripherals - Troubleshoot and resolve IT issues in a timely manner - Perform Active Directory user account administration - Maintain printers and IT hardware inventory - Provide first-level contact and resolutions to customer issues - Escalate unresolved queries to the next level of support - Walk customers through problem-solving process - Follow up with customers and exceed their expectations - Utilize excellent customer service skills Requirements: - Windows 10 experience - Minimum two years working in a help desk/deskside support environment - Strong technical computer skills - Excellent problem-solving and analytical skills - Positive attitude and good interpersonal skills - Strong communication skills - Ability to multitask and prioritize work activities - Ability to work independently with minimal supervision Physical Qualifications: - Ability to lift 25 pounds or greater - Ability to sit for 90% of the work day at times - Ability to bend and be mobile when needed - Ability to read and comprehend position-specific documents and correspondence - Ability to communicate effectively in a common language - Ability to travel occasionally when needed Note: This job description may change at any time with or without notice. **MEMBERS ONLY**SIGN UP NOW*** is an equal opportunity employer and provides accommodations for individuals with disabilities. If you require an accommodation, please inform Human Resources Management. Benefits: - Medical, vision, and dental insurance - Long term disability insurance - Life insurance - Compensated time off - Paid holidays - 401K with match To Apply: - Position will be active for 5 business days, after which it may be removed and filled at any time - No phone calls or agencies - Drug-free workplace - Please review our Applicant Privacy Notice Join our team at Zwicker and advance your career with us! |
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