Legal Intake Specialist
Phoenix, AZ
Legal Intake Specialist - Remote Position at Law Firm
Job Summary:
The Law Firm is looking for a highly organized and experienced Legal Intake Specialist to join our team. As the initial point of contact for potential clients, this role plays a crucial role in providing exceptional customer service and gathering essential information about their legal issues. The ideal candidate must have strong communication skills and be comfortable managing a high volume of calls and emails. This is a remote position, offering the opportunity to work from home.
Responsibilities:
- Respond promptly and professionally to inbound inquiries via phone and email.
- Conduct initial interviews to gather information about the nature of the legal issue, the parties involved, and any relevant background details.
- Determine the viability of potential client's case and whether it falls within the firm's practice areas.
- Record accurate and detailed information obtained during intake interviews in the firm's database.
- Schedule appointments for potential clients with attorneys or other legal professionals.
- Provide information about the firm's services, fees, and processes to potential clients.
- Collaborate with attorneys and other staff members to ensure a seamless transition of cases from intake to representation.
- Follow up with potential clients to answer any additional questions and provide updates on their case status.
- Maintain confidentiality and adhere to all legal and ethical guidelines.
Qualifications:
- Previous experience in a legal intake or client intake role preferred.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills and the ability to build rapport with individuals from diverse backgrounds.
- Attention to detail and the ability to accurately document information obtained during intake interviews.
- Familiarity with legal terminology, procedures, and ethical standards.
- Proficiency in using computer software and databases for data entry and case management.
- Ability to work independently with minimal supervision and prioritize tasks in a fast-paced environment.
Salary Information:
- Salary range: $**MEMBERS ONLY**SIGN UP NOW***,000 per year, based on experience and qualifications.
- Benefits package: Medical, dental, and vision insurance, retirement plan, paid time off, and remote work option.
Experience Information:
- Minimum of 2 years of experience in a legal intake or client intake role preferred.
- Experience in a law firm or legal setting highly preferred.
How to Apply:
If you are interested in this opportunity to join our team as a Legal Intake Specialist, please submit your application through our online portal. We look forward to hearing from you!
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