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Drive Excellence in Client Service
Hampton, SC Join Our Vision: At Poulin | Willey Trial Lawyers, we are committed to delivering excellence in client service and creating a positive impact in our community. If you are a driven and passionate individual with a strong focus on client satisfaction and community engagement, we want you on our team. Apply today and join our vision for a better legal experience for all. Salary: - Competitive base salary - Incentive-based bonus structure Job Title: - Client Experience Manager Experience Information: - Prior experience in a client-facing role, ideally within the legal industry Department: - Client Experience H1: Drive Excellence in Client Service: Join Our Vision as a Client Experience Manager H2: Your Mission: - Building Relationships - Client Communication - Medical Management - Collaborative Coordination - Front Office Management - Document Assistance - Driving Referrals - Community Engagement H2: Your Skills and Experience: - Client-Facing Experience - Sales Acumen - Communication Mastery - Organizational Prowess - Attention to Detail - Proactive Problem-Solving - Tech-Savvy - Client-Centric Passion H2: What We Offer: - Cutting-Edge Tech - Generous Time Off - Paid Holidays - Health Benefits - Telemedicine Access - 401(k) Matching - Competitive Compensation - Meaningful Impact Bold Headlines: - Passionate about Transforming Client Experiences? - Be a Key Player in Delivering Exceptional Service - Join Our Vision for a Better Legal Experience for All Drive Excellence in Client Service: Join Our Vision as a Client Experience Manager Are you passionate about transforming client experiences? Poulin | Willey Trial Lawyers is on a mission to be ‘Everywhere for Everyone,’ and we are looking for an enthusiastic and dedicated Client Experience Manager to be a key player in achieving this vision. Your Mission: As our Client Experience Manager, you will be the heart of our client interactions, ensuring every client feels supported and informed throughout their legal journey. Building Relationships: - Develop and maintain strong connections with clients, ensuring their needs are met with empathy and efficiency. Client Communication: - Serve as the main point of contact, delivering timely updates and addressing concerns proactively. Medical Management: - Proactively assist clients in obtaining necessary medical attention, coordinating with medical provider partners for evaluations and treatment recommendations. Collaborative Coordination: - Work closely with our legal team to provide accurate case progress updates and ensure seamless communication. Front Office Management: - Monitor the conference room calendar to help coordinate client meetings while also maintaining a clean and organized office environment. Document Assistance: - Guide clients through the completion of legal documents and the disbursement process. Driving Referrals: - Utilize your sales acumen to boost client referrals through positive Google reviews, client video testimonials, and community engagement. Community Engagement: - Represent our firm at community events and identify new opportunities to enhance our presence and drive intakes. Your Skills and Experience: We are seeking an exceptional individual who is not only experienced but also deeply passionate about enhancing client experiences and engaging with the community. You should bring: - Client-Facing Experience: Prior experience in a client-facing role, ideally within the legal industry. - Sales Acumen: A natural ability to drive referrals and secure positive reviews through exceptional service and relationship-building. - Communication Mastery: Outstanding communication and interpersonal skills. - Organizational Prowess: Strong organizational and multitasking abilities. - Attention to Detail: High level of accuracy and attention to detail. - Proactive Problem-Solving: A proactive mindset with a knack for resolving issues efficiently. - Tech-Savvy: Proficiency in relevant technology and software. - Client-Centric Passion: A genuine passion for delivering exceptional client experiences and driving client satisfaction. What We Offer: At Poulin | Willey Trial Lawyers, we recognize the value of our team members and offer a comprehensive package that includes: - Cutting-Edge Tech: All the IT equipment you need to excel in your role. - Generous Time Off: Start with ten paid vacation days annually, which doubles over time, plus three hours of personal time each month. - Paid Holidays: Enjoy seven paid holidays each year. - Health Benefits: Choose from two Blue Cross Blue shield plans, with a portion of your premiums covered, plus an additional $20 monthly for dental premiums. Extend these plans to your family too. - Telemedicine Access: Benefit from the First Stop Health telemedicine program, offering 24/7 consultations with doctors and counselors for you and your immediate family. - 401(k) Matching: Secure your future with our 401(k)-match program. After six months, we match 100% of your contributions up to 3% of your paycheck, then 50% for the next 2%. - Competitive Compensation: Enjoy a base salary with a competitive and lucrative incentive-based bonus structure that rewards your dedication and performance. - Meaningful Impact: Play a pivotal role in enhancing our firm's reputation and client satisfaction, driving our success through positive feedback and community involvement. Passionate about Transforming Client Experiences? Join Our Vision as a Client Experience Manager Be a Key Player in Delivering Exceptional Service Join Our Vision for a Better Legal Experience for All Drive Excellence in Client Service: Join Our Vision as a Client Experience Manager H2: Requirements: - Minimum 500 and maximum 3000 words - Prior experience in a client-facing role, ideally within the legal industry - Sales acumen and strong communication skills - Organizational and multitasking abilities - Attention to detail and proactive problem-solving mindset - Tech-savvy and passionate about delivering exceptional client experiences - Bachelor's degree preferred H2: Responsibilities: - Building and maintaining relationships with clients - Serving as the main point of contact for clients, providing timely updates and addressing concerns |
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