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Intake Advocate
Conway, SC Job Title: Legal Intake Advocate Experience: Sales and/or Customer Service experience required, legal experience preferred Department: Intake H1: Join Our Growing Team as a Legal Intake Advocate at Lovely Law Firm H2: Be the Voice for Those in Need: Legal Intake Advocate Position Available Law Firm Seeking Full-Time Legal Intake Advocate in Conway, SC Are you passionate about helping others and looking to join a growing, community-driven law firm with strong values? Look no further! **MEMBERS ONLY**SIGN UP NOW***, located in Myrtle Beach and Charleston, South Carolina, is seeking a full-time Legal Intake Advocate to join our team. As an advocate, you will have the opportunity to make a positive impact on the lives of our clients while being a part of a tight-knit, supportive, and passionate legal team. About the Firm **MEMBERS ONLY**SIGN UP NOW*** is a personal injury law firm dedicated to delivering top-tier legal services to clients in Myrtle Beach and Charleston, with a vision to expand statewide. Our firm is rooted in a family-like atmosphere and a strong belief in always doing the right thing for our clients, employees, and peers. We have been recognized as the Myrtle Beach Area Chamber of Commerce’s 2024 Small Business of the Year and Leading Business of the Month in August 2024. Our founder, Justin Lovely, has also been listed in the 2025 Edition of The Best Lawyers in America. Job Description As a Legal Intake Advocate, you will play a crucial role in our rapidly-growing law practice by surveying prospective clients, managing new client onboarding and data entry, and helping our lawyers book and manage appointments. We value your success and will provide the training and resources to help you flourish in your role. If you have prior customer service and sales experience, great communication skills, and a passion for helping others, we encourage you to apply today! Responsibilities - Uphold the highest standards of confidentiality for both clients and the firm - Collaborate with the marketing team to drive awareness initiatives and build relationships with other attorneys - Screen incoming calls from potential clients and ensure callers feel valued and understood - Organize paperwork and enter data into the case management system - Refer cases that do not meet firm criteria to appropriate referral attorneys - Schedule appointments for qualified potential clients - Maintain professionalism towards clients and the firm at all times - Perform various office duties, such as managing spreadsheets, drafting emails, faxing, copying, and transcribing notes - Exhibit a proactive and positive attitude Requirements - Sales and/or Customer Service experience is required - Legal experience is a significant advantage - Familiarity with CRM and case management software is preferred - Exceptional customer service skills, demonstrating compassion and empathy - Strong active listening, critical thinking, and analytical skills - Proven problem-solving abilities - Excellent communication skills, both written and verbal - Ability to build trust and rapport with clients and team members - Proficiency in Microsoft Word and Excel - Professional demeanor and appearance - A strong commitment to meeting or exceeding individual, department, and firm expectations - Ability to thrive in a collaborative, team-oriented environment - Capability to work independently, efficiently, and prioritize tasks effectively Salary Information The salary for this position is $18-$20 per hour. Join Our Team If you are looking to join a growing, community-driven firm with strong values, we’d love to have you on our team. Apply today and help us make a positive impact on the lives of our clients! |
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