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Tender Support & Privacy Steward
Milan, Lombardia, Italy Your Job Summary: The position of Tender Support & Privacy Steward is a vital role within **MEMBERS ONLY**SIGN UP NOW***'s infectious diseases business. This position is responsible for preparing and managing public tenders and quotes, supporting various marketing initiatives, and managing customer documentation in compliance with company policies and GDPR regulations. The ideal candidate will have previous experience in tender and quote management, customer support, or a similar role, as well as strong attention to detail and communication skills. This full-time position is located in Milan, Italy and requires proficiency in Italian and English. Responsibilities: - Prepare and manage public tenders and quotes, update company reports, and support marketing initiatives. - Work closely with sales representatives and managers, update internal files, and ensure compliance with company policies. - Manage customer documentation, provide support for product registrations, and handle customer inquiries. - Maintain privacy documents, support the Privacy Manager, manage data subject requests, and ensure GDPR compliance. Qualifications: - Degree in Business Administration, Economics, Law or a related field. - Previous experience in tender and quote management, customer support, or a similar role. - Proficiency in Italian and English is essential. - Familiarity with telematic platforms for tenders (MEPA, Sintel, Empulia, etc.). Skills: - Strong organizational skills and meticulous attention to detail. - Excellent verbal and written communication skills. - Familiarity with CRM software and Microsoft Office Suite. - Ability to handle customer inquiries and resolve issues efficiently. - Strong collaboration skills to work effectively with different departments. - Soft skills such as integrity, attention to detail, accuracy, and teamwork, as well as customer-oriented, positive reaction to working in a deadline-driven environment, stress resistance, initiative, adaptability, sensitivity to the importance of the product, and problem-solving skills. Company Culture: - Innovation: **MEMBERS ONLY**SIGN UP NOW*** values innovation and encourages employees to bring new ideas to the table. - Integrity: A commitment to ethical practices and compliance with regulations. - Diversity and Inclusion: A diverse and inclusive workplace where everyone is valued. - Work-Life Balance: Support for maintaining a healthy work-life balance. Detailed Responsibilities: - Prepare documentation for bids, tenders, and offers following company guidelines. - Analyze tender specifications and collaborate with sales representatives and managers to evaluate products and prices. - Update internal files on ongoing and historical tenders, as well as company reports. - Periodically update all administrative and technical documentation required for tender participation. - Verify daily tenders and send them to sales representatives for confirmation and quotations. - Provide support to sales representatives for any related questions. - Act in compliance with **MEMBERS ONLY**SIGN UP NOW*** policies and procedures and collaborate during company audits. - Manage customer pricing in SAP and provide customer support via phone. - Support product registrations and update product documentation. - Manage customer documentation requests and maintain archives. Privacy Steward Responsibilities: - Keep all privacy-related documents updated in accordance with **MEMBERS ONLY**SIGN UP NOW*** policies and procedures. - Support the Privacy Manager in drafting and updating the Record of Processing Activities (ROPA). - Manage data subject requests and provide guidance on GDPR compliance for new databases. - Collaborate with the Privacy Manager to prepare audit documentation. - Report any security or personal data incidents to the Privacy Manager. - Attend privacy training courses and participate in privacy-related calls. Salary Information: - The base pay for this position is N/A. - In specific locations, the pay range may vary from the range posted. Location: - Milan, Italy Time Type: - Full time Posted On: - Posted 17 Days Ago Job Requisition ID: - 31095455 Job Title: - Tender Support & Privacy Steward Experience: - Previous experience in tender and quote management, customer support, or a similar role. |
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