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Regional Claims Director
Alpharetta, GA H1: Join Our Team as a Regional Claims Director at Marsh McLennan Agency H2: Build a High-Performing Claims Consulting Organization and Make a Meaningful Impact Every Day Job Title: Regional Claims Director Salary: Competitive salary based on experience Location: Metro Atlanta area, with ability to commute to office at least 3 days per week About Us: - Award-winning, inclusive, Top Workplace culture - Part of Marsh McLennan (NYSE: MMC), a global professional services firm - 11,000 talented colleagues driving impactful work every day - 200 offices across North America Job Summary: We are seeking a Regional Claims Director to join our team at Marsh McLennan Agency (MMA). In this role, you will be responsible for building and leading a high-performing Claims Consulting organization, establishing strong relationships with internal and external partners, and providing quality claims consulting and advocacy services to our clients across the Southeast region. Key Responsibilities: - Build a high performing Claims Consulting organization through hiring, monitoring, coaching, developing and mentoring claims consultant colleagues. - Establish strong internal and external relationships that establish MMA Southeast as a valued partner in claims advocacy and resolution. - Provide quality claims consulting and advocacy services to our clients across the Southeast region. - Develop claims management procedures and establish protocols for successful claims resolution across all lines of business. - Conduct periodic claims review sessions with key clients and present capabilities to prospective clients. - Partner with Producers to manage claims relationships with carrier partners, regional peers and third party consultants. - Advocate for clients throughout the claims process to help reduce costs and provide necessary information for best claims management approach. Requirements: - 15 years of claims experience with 3 years leading a claims department. - Bachelor's degree in related field required, J.D., AIC, ARM, CIC or CRM preferred. - Deep knowledge of management liability lines of business and cyber, contractual policy language requirements and implications for coverage or denial of claims. - Strong attention to detail, interpersonal skills, and sense of urgency. - Ability to think critically, solve problems, and embrace new challenges. - Excellent communication skills and ability to build and maintain strong relationships. - Ability to influence others and communicate with executive leadership. - Analytical skills to understand complex claims and lawsuits and determine insurance coverage. - Ability to evaluate insurer's claims decisions and advocate for clients when necessary. - Ability to negotiate claims effectively and efficiently. - Ability to motivate and coach claims colleagues. - Proficiency in Microsoft Office suite of applications. - 15%-30% travel may be required. - Commitment to company values: Integrity, Collaboration, Passion, Innovation, Accountability. Benefits: - Competitive salary based on experience. - Medical, dental, and vision insurance. - 401K and company match program. - Company-paid life and disability. - Generous paid time off programs. - Employee assistance program (EAP). - Volunteer paid time off (VTO). - Career mobility and networking opportunities. - Tuition reimbursement and professional development opportunities. - Charitable contribution match programs. - Stock purchase opportunities. Join Our Team: We value and respect the impact our colleagues make every day, both inside and outside our organization. We promote colleague well-being through robust benefit programs and resources, encourage professional and personal development, and celebrate opportunities to pursue projects and causes that bring fulfillment outside of work. To learn more about a career at MMA, visit our website or check out our recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick. Who We Are: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. |
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