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IT Support Technician - Tier 1
Brentwood, TN SEO Friendly Job Title: Remote IT Help Desk Technician at Law Firm in Nashville, TN H1: Join Our Growing Team as a Remote IT Help Desk Technician at a Leading Law Firm H2: Opportunity for Entry-Level IT Professionals in Nashville, TN Position Summary: We are seeking a skilled IT Help Desk Technician to provide remote support for our law firm employees across the country. This role will involve troubleshooting technical issues and finding effective solutions for a variety of platforms and networks. The ideal candidate will have a strong understanding of computer software and hardware, as well as excellent problem-solving abilities and attention to detail. Position Responsibilities: - Administer and support end-user activities on Microsoft Windows workstations - Analyze and resolve network hardware and software failures - Manage and train network devices and security, document management systems, and Microsoft Office Suite - Provide orientation and guidance to users on new software and equipment - Maintain and distribute desktop hardware, including peripherals and driver installation - Identify and resolve issues with desktop hardware and software, both locally and remotely - Research and collaborate on resolving software application issues - Maintain records of repairs and fixes using ZenDesk - Other duties and projects as assigned Position Requirements: - 2 years of experience in a service desk or help desk role - Associates degree or higher in Computer Science, Engineering, or related field - CompTIA A certification preferred - Experience with ticketing systems such as ZenDesk, ServiceNow, or FreshDesk - Knowledge of wireless network support and troubleshooting - Familiarity with Windows, Microsoft 365, Exchange, and Azure environments - Knowledge of MacOS and iOS a plus - Working knowledge of LAN/WAN networking and support for various technologies - Excellent troubleshooting and technical skills - Strong problem-solving abilities - Excellent organizational, time-management, and communication skills - Understanding of technical resources and ability to translate technology to non-technical staff - Sense of urgency and ability to work in an ITIL or ITSM environment - Experience with team documentation preferred Benefits: - Competitive medical, dental, and vision plans (some at no cost to employee) - 401K matching - Paid parental leave - Internal diversity and inclusion programs - Charitable giving program - Social and off-site events to build relationships with colleagues - Employee assistance program and resources for new parents Why Join Our Firm? As one of the fastest growing civil defense firms in the country, we pride ourselves on being a dynamic, diverse, and progressive law firm. We are constantly breaking the mold of traditional law firms and strive to make a positive impact on the lives of our clients. Our innovative approach to law firm management prioritizes the investment in our employees. Our commitment to equal employment opportunity means that we do not discriminate or harass employees on the basis of race, religion, color, sex, pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or other non-merit-based factors. We value attention to detail and if you have read this far, we can tell you have exceptional attention to detail. Join us on Twitter and LinkedIn or visit our website to learn more about our firm. Apply for this Position First Name Last Name Phone Cover Letter No file selected Resume No file selected Desired Pay Website, Blog, or Portfolio LinkedIn Profile URL Thank You Your application was submitted successfully Cancel Location: Nashville (Remote), Tennessee Department: IT Employment Type: Full-time Minimum Experience: Entry-level Compensation: $25-28 per hour Law Firm Seeking Remote IT Help Desk Technician in Nashville, TN Join our growing team at Tyson & Mendes, a leading law firm, as a Remote IT Help Desk Technician. This position offers the opportunity to provide remote support to our nationwide employees, troubleshoot technical issues, and find effective solutions. We are looking for someone with a strong understanding of computer software and hardware, excellent problem-solving abilities, and a keen attention to detail. Key Responsibilities: - Administer and support end-user activities on Microsoft Windows workstations - Analyze and resolve network hardware and software failures - Manage and train network devices and security, document management systems, and Microsoft Office Suite - Provide orientation and guidance to users on new software and equipment - Maintain and distribute desktop hardware, including peripherals and driver installation - Identify and resolve issues with desktop hardware and software, both locally and remotely - Research and collaborate on resolving software application issues - Maintain records of repairs and fixes using ZenDesk - Other duties and projects as assigned Qualifications: - 2 years of experience in a service desk or help desk role - Associates degree or higher in Computer Science, Engineering, or related field - CompTIA A certification preferred - Experience with ticketing systems such as ZenDesk, ServiceNow, or FreshDesk - Knowledge of wireless network support and troubleshooting - Familiarity with Windows, Microsoft 365, Exchange, and Azure environments - Knowledge of MacOS and iOS a plus - Working knowledge of LAN/WAN networking and support for various technologies - Excellent troubleshooting and technical skills - Strong problem-solving abilities - Excellent organizational, time-management, and communication skills - Understanding of technical resources and ability to translate technology to non-technical staff - Sense of urgency and ability to work in an ITIL or ITSM environment - Experience with team documentation preferred Benefits: - Competitive medical, dental, and vision plans (some at no cost to employee) - 401K matching - Paid parental leave - Internal diversity and inclusion programs - Charitable giving program - Social and off-site events to build relationships with colleagues - Employee assistance program and resources for new parents Why Join Our Firm? 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