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Business Service Representative, Bell Aliant
Moncton, New Brunswick, Canada Req Id: 324491 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. Bell's forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property. DESCRIPTION: Business Service Representatives are employees who respond (inbound and outbound) to business customer requests for Company products, services, equipment and billing. Responsible to promote and sell Company products and services for the business market. Collects accounts, maintains and updates all customer account information and service request information. May perform specialized functions to support unique aspects of a customer's service, e.g. data services and implementation of new customer systems. EDUCATION REQUIREMENTS: Successful completion of a post-secondary certificate, diploma, or degree program in arts, business, science or technology from a recognized institution ABILITY REQUIREMENTS OF THE POSITION PHYSICAL: *Sitting for long periods of time, wearing a headset, working with a computer and using a 10-button telephone set, simultaneously SKILLS/KNOWLEDGE: *Communications skills - verbal and written *Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word *Customer service skills *Dealing with ambiguity *Keyboarding skills *Multi-task skills (i.e., think/listen/type and think/talk/type) *Problem solving skills *Relationship building skills *Sales skills OTHER: *Keyboarding assessment may be required *Shift work #EmployeeReferalProgram #ProgrammeRecommandationEmployes Bilingualism is an asset (English and French) ADDITIONAL INFORMATION: POSITION TYPE: Union JOB STATUS: Regular - Part time JOB LOCATION: Canada : New Brunswick : Moncton APPLICATION DEADLINE: 10/04/2021 PLEASE APPLY DIRECTLY ONLINE TO BE CONSIDERED FOR THIS ROLE. APPLICATIONS THROUGH EMAIL WILL NOT BE ACCEPTED. At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or **MEMBERS ONLY**SIGN UP NOW*** to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at **MEMBERS ONLY**SIGN UP NOW***. Created: Canada, NB, Moncton BELL,ONE OF CANADA'S TOP 100 EMPLOYERS. |
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