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Customer Service
Miami Beach, FL **MEMBERS ONLY**SIGN UP NOW***, with over 40 years of proven reliability and experience with interior and exterior finishes, new and existing structures. We are a fully insured finishing company serving the North Eastern Tri-State area with the past 12 years in the Southern Florida regions. As a Union and Non-Union company, **MEMBERS ONLY**SIGN UP NOW*** has the ability to provide the flexibility of offering either Union or Non-Union labor depending on our clients’ requirements as well as to offer the right contract and most cost effect proposal to each client. Our skilled Non-Union employees provide superior expertise in all pohases of finishing projects, mainly high-end residential projects. Our expertise in painting and wall coverings is reinforced with our commitment to customer satisfaction. Painting quality and superior service are our priority. Job Summary: As a Remote Customer Service Representative, you will be responsible for delivering outstanding customer support via phone, email, and live chat channels. You will assist customers with inquiries, resolve issues, and ensure a positive experience with every interaction. This position offers the flexibility to work remotely from the comfort of your own home, with the opportunity for professional growth and development. Responsibilities: • Respond promptly to customer inquiries with professionalism and empathy • Provide accurate information and guidance to address customer concerns and resolve issues • Manage and prioritize incoming customer requests through multiple communication channels • Maintain detailed records of customer interactions and transactions • Collaborate with team members to optimize processes and improve overall customer satisfaction Requirements: • Previous experience in customer service or related field preferred • Excellent verbal and written communication skills • Strong problem-solving abilities and attention to detail • Ability to multitask and thrive in a fast-paced environment • Proficiency with computer systems and software applications • High school diploma or equivalent required; additional education or certification a plus **MEMBERS ONLY**SIGN UP NOW*** provides a comprehensive total rewards package that includes: • Competitive Premiums for Medical, Dental, and Vision • Paid Time Off and Flexible Holiday Program • Company Paid Disability (includes paid Maternity Leave), and Life Insurance • Paid Family Leave • Retirement Plan with Employer Match • Flexible Work Schedules (Hybrid or Remote, when possible) • Education and Training Assistance • Employee Assistance Program • Employee Discounts EEOC statement: **MEMBERS ONLY**SIGN UP NOW*** is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. |
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