Job Description
Freshfields Bruckhaus Deringer US LLP reserves the right to pay more or less than the posted range in circumstances in which the scope of the position's responsibilities and requirements diverge from the below description.
Salary information: $60,000 - $75,000 Job title: Legal Assistant Workflow Supervisor Experience: 1-3 years of supervisory experience, 3-5 years of administrative support experience in the legal or professional services industry
Introducing the Legal Assistant Workflow Supervisor Position at Freshfields Bruckhaus Deringer US LLP
H1: Join our team as a Legal Assistant Workflow Supervisor at Freshfields Bruckhaus Deringer US LLP
H2: Manage Workflow and Support Services as a Legal Assistant Workflow Supervisor at Freshfields Bruckhaus Deringer US LLP
Are you looking for a challenging and rewarding career in the legal industry? Freshfields Bruckhaus Deringer US LLP is seeking a Legal Assistant Workflow Supervisor to join our team in Raleigh.
As a Legal Assistant Workflow Supervisor, you will play a crucial role in managing the assignment of administrative support requests from fee earners and delegating them to Legal Assistants through our Service Now platform. You will also be responsible for effectively managing team resources, monitoring key statistics, and conducting weekly presentations to new fee earners.
To excel in this role, you will need 1-3 years of supervisory experience and 3-5 years of administrative support experience in the legal or professional services industry. You should also have strong technical skills and the ability to learn and implement best practices for support.
As a key leader in our Assistant Center Team, you will have the opportunity to work closely with senior management and participate in recruiting and onboarding efforts. You will also have the chance to contribute to project work and demonstrate your ability to problem solve and take ownership of assigned tasks.
At Freshfields Bruckhaus Deringer US LLP, we value teamwork, strong communication skills, and a commitment to providing high-quality client service. If you are an independent self-starter with excellent organizational skills and a willingness to learn and adapt, we want to hear from you!
Join our team and be a part of a dynamic and growing law firm. Apply today for the Legal Assistant Workflow Supervisor position at Freshfields Bruckhaus Deringer US LLP in Raleigh.
Key Responsibilities and Deliverables:
- Utilize the Service Now platform to assess and assign each fee earner request - Supervise the workflow of the Assistant Center Team, create team schedules and delegate tasks - Assess the work performance of employees and identify areas that need improvement - Participate in the performance appraisal process in collaboration with HR - Manage Assistant team schedule - Generate reporting on utilization - Maintain target SLAs established by team management, troubleshoot and problem solve as necessary - Provide coaching and training as needed to Assistant team demonstrating knowledge of Freshfields resources and reinforcing best practices and procedures - Ensure high quality support is being provided and gathering feedback as needed - Be an ambassador for the US Assistant Center Support Team to fee earners - Foster high standards of client service - Participate in recruiting and onboarding efforts - Work closely with US team management on performance related matters - Project work as requested
- Associates’ degree/Bachelor’s degree - 1-3 years of supervisory experience and demonstrated leadership - 3-5 years of administrative support experience in the legal or professional services industry - Strong technical skills including knowledge of Microsoft Office including Word, PowerPoint, Outlook and Excel as well as the ability to learn additional programs used by the support team - Ability to learn and implement best practices for support as outlined during training and coaching sessions
Competencies:
- Excellent interpersonal skills with the ability to build relationships with key stakeholders and work collaboratively within a team - An ability to work well in pressured situations while maintaining a professional attitude - Able to work fast, accurately and to tight deadlines - Independent self-starter able to problem solve and take full ownership of assigned tasks - Excellent communication skills, both written and oral with an ability to interact at all levels - Excellent organizational skills and attention to detail - Ability to demonstrate absolute discretion with sensitive and confidential information - An enthusiastic and committed approach, whilst always remaining flexible and proactive - Ability to prioritize tasks, conflicting demands and deadlines and act on own initiative - A strong team player with an ability to form supportive relationships throughout the firm - Adaptable and open to change - Willingness to broaden experience and develop skills further
Salary Information: $60,000 - $75,000 Job Title: Legal Assistant Workflow Supervisor Experience: 1-3 years of supervisory experience, 3-5 years of administrative support experience in the legal or professional services industry
Join our team as a Legal Assistant Workflow Supervisor at Freshfields Bruckhaus Deringer US LLP in Raleigh and take the next step in your career! Apply now and become a part of our dynamic and growing law firm.
