Job Description
JOB SUMMARY Summary: Takes food and beverage orders and efficiently delivers items to dining room guests.
Essential Duties and Responsibilities:
*Promptly and warmly greet guests in the dining room; takes food and beverages in an efficient manner, following established steps of service. *Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist with any additional needs or requests. *Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens. *Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated. *Exhibits exceptional communications skills and demonstrates ability to get along well with others. Remains flexible and patient when communicating with guests and staff. *Collects tickets and follow proper cash-handling procedures. *Promotes a clean, safe and neat environment for guests. *Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared. *Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor. *Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards. *Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines. *Works with staff of other departments to perform job duties during special events and functions. *Performs other duties as assigned.
