Job Description
Work type: Part Time Hourly Location: Indianapolis, IN Categories: Student Affairs/Student Services General Description of Position: This position is located at the Plainfield campus and will serve as a Test Administrator/Proctor for all exams offered through various vendors in the Center. Major Responsibilities: Customer Service Overriding Expectation: * Demonstrate a strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success. * Engage in behaviors that create an inclusive environment in which all people are valued and supported. * Go beyond the easiest or surface answer for a student, or an internal or external customer, and get to the root cause of the problem, question or issue to solve it as quickly and professionally as possible. Responsibilities: * Provide test administration services in the Workforce Certification Center. These services include, but are not limited to, distributing and downloading tests, supervising exam administration following vendor guidelines, data entry of test information, and completing all required paperwork for test vendors. * Greet candidates professionally and ensure all required information has been completed before and after testing occurs. * Maintain test security, examinee confidentiality, and a clean and comfortable testing environment. * Treat all individuals with professionalism and unparalleled customer service. * Must be certified to administer certain exams where applicable and review updated vendor manuals as necessary. Vendor training and approval is mandatory. * Provide administrative and secretarial support to the Workforce Certification Center by assisting students, test candidates, staff, faculty and the community; and by providing support and organization for the administrative functions of the Workforce Certification Center. * Assist in clerical support of full- time staff; assist department in managing the timely flow of information and operational transactions. * Help to support the organization and tidiness of each of the rooms of the Workforce Certification Center. * Make sure computers and other technical equipment are in good working condition and secure at all times. The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned. All duties are to be carried out under the guidelines of FERPA. Minimum Qualifications: * HS diploma or GED * Two or more years of customer service experience * Cannot hold or pursue any IT certifications or teach courses with a certification base. * Good customer service skills with the ability to work effectively with students, faculty and staff. * Knowledge of computer software and operations. * Knowledge of Microsoft Word, Excel, and Access is required. * Must have the physical dexterity to maneuver testing materials, lift and move computer equipment and supplies weighing up to 25 pounds, and the visual acuity to adjust focus on computer screen, and view exam room during exam proctoring. * This individual must be able to focus and do task analysis as well as repetitive work. * Must be flexible, show initiative, and work independently as well as part of a team. * Ability to work a flexible schedule including evenings and weekends is a necessity. * Ability to attend vendor training sessions and complete all training requirements is mandatory. Preferred Qualifications: * Associate degree or some higher education * Experience with assessment and adult learners, a diverse population, and adults with disabilities Ability to work a flexible schedule including evenings and weekends is a necessity. Other Requirements: Work Hours: Hiring Range: Team Ivy Referral: Special Instructions to Applicants: Advertised: 19 Jan 2023 US Eastern Standard Time Applications close:
