Job Description
POSITION OVERVIEW The primary responsibility of the Technician - Corporate IT Support is to install, maintain, and repair computers, devices, peripherals and networks to ensure that effective technology is in place and used to its maximum capabilities. Provide excellent customer service and support to internal users and liaison with external service providers. This position requires someone well-versed in computers and networks to manage security configurations and software to maintain privacy and protection from malicious activity. This role requires high energy and the ability to provide effective technical support to assist users with the operation and use of technology. All duties are to be performed in accordance with departmental and **MEMBERS ONLY**SIGN UP NOW***'s policies, practices, and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES *Responsible for technical support to executives, VIPs and visitors of any kind to a Sands location. *Responsible for handling incidents related to computers, software applications, network connectivity, mobile devices, and other related technology *Manage a queue of requests, accurately enter information into ticketing system(s) and complete follow-up on incidents and requests *Set up hardware and configure software and peripherals *Maintain and repair technology equipment (PCs, printers, phones, video systems, etc.). *Follow prescribed troubleshooting procedures, manage communications and escalate appropriately to supporting IT teams *Perform operating system installation, upgrade, configuration and security patch deployments using enterprise software distribution platforms *Champion collaboration across IT and business functions *Independently contribute to team objectives *Mentor, support, and cross-train other End-User Support Technicians *Monitor systems for availability, capacity, and performance utilizing monitoring tools and dashboards *Contribute suggestions for new products, services, and processes to ensure best in class customer service *Contribute to self-service knowledgebase, operational procedures, and documents *Consistently demonstrate professionalism in all interactions *Execute business communication on system planned maintenance, incident status notifications and other customer communications *Perform physical implementation and changes in coordination with IT Services provider and in adherence with change approval process where applicable. *Safety is an essential function of this job. *Consistent and regular attendance is an essential function of this job. *Performs other related duties as assigned. ADDITIONAL DUTIES & RESPONSIBILITIES COMPANY STANDARDS OF CONDUCT All **MEMBERS ONLY**SIGN UP NOW*** Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
ADDITIONAL DUTIES & RESPONSIBILITIES MINIMUM QUALIFICATIONS *21 years of age. *Proof of authorization to work in the United States. *Associate degree preferred *Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy. *5 years of diverse technical support experience with PCs, networks, mobile devices, peripherals, and user account management *CompTIA A certification or ITIL certification preferred *Proven experience professionally engaging with stakeholders across all levels of the organization, including peers and executive leadership *Expertise in Windows operating systems, Active Directory, and productivity applications *Expertise in WIFI configuration, conference room A/V technologies, physical access controls, connectivity to cloud services, internet circuit, identity administration and permission. *Good knowledge of internet security and data privacy principles *Strong analytical and problem-solving skills *Ability to communicate clearly and effectively in English, both in spoken and written form. *Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. *Must be able to work varied shifts, including nights, weekends and holidays.
WORK ENVIRONMENT PHYSICAL REQUIREMENTS Must be able to:
*Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned. *Physically access all areas of the property and drive areas with or without a reasonable accommodation. *Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. *Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. *Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. *Work in a fast-paced and busy environment. *Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
