Job Description
Technical Administrator/Marketing Manager Duties: Oversight and handling of the firm’s IT and marketing tasks. Working with all employees in the firm and the remote IT Manager. Provide administrative and level 1 technical support to all staff. Install, upgrade, and manage software and hardware in the firm. When necessary, coordinate with remote IT Manager. Level 1 of installation for new staff workstations and workstation moves. Provide training on how to use all hardware. Troubleshoot computer issues reported by staff and perform any necessary level 1 fixes/upgrades as needed. Troubleshoot, program, and manage firm’s case management software cloud system; internet; and VOIP phone system. Assist staff with remote login issues. Install and implement computer accessories such as monitors, printers, and web-cams. Provide training to staff of new tech implementations. Obtain best prices from vendors for services and equipment. Handle other general office management and staff duties. Oversee the development and maintenance of potential referral relationships. Manage and execute print and online advertising purchases. Develop and maintain Level 1 website upgrades. Develop, track, and analyze ongoing and new marketing campaigns. Monitor and maintain social media accounts and direct content assistants. Monitor and maintain Google presence using Google AdWords campaigns, organic search rankings and other methods. Prepare monthly reports outlining and analyzing marketing results. Review and respond to online client ratings.
