Job Description
Team Manager, General Liability – Zurich North America
In this role, you will lead and direct a team of technical Claims Professionals in Commercial General Liability claims with moderate oversight. You will be responsible for driving superior claims results and achieving customer satisfaction targets. As a key member of the team, you will also contribute to the company's overall performance and success.
Responsibilities:
• Lead and direct a team of Claims Professionals in Commercial General Liability claims • Drive superior claims results by providing direction, technical guidance, and tracking key metrics • Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers, and brokers • Analyze and resolve quality and customer service problems • Review claims files, identify trends, and recommend improvements to achieve best practices • Manage corporate expenses by monitoring file allocations, resources, and other expenditures • Ensure compliance with legal, regulatory, and internal control requirements • Provide claims insights to assist business units in product development, customer/broker stewardship, and prospect meetings • Motivate and lead a high-performance team by attracting, onboarding, recruiting, and retaining team members • Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback, and facilitating employee development • Maintain transparent communication with the team through meetings, one-on-one sessions, and regular interpersonal communications • Create a workplace culture consistent with the company's mission, vision, and values • Maintain confidentiality of claims information to protect the company's reputation • Stay updated on professional and technical knowledge through education and networking opportunities • Contribute to the team effort by accomplishing related results and participating in projects as needed
Basic Qualifications:
• Juris Doctor and 5 years of experience in Claims, or Bachelor's Degree and 6 years of experience, or High School Diploma and 8 years of experience • Customer service experience • Proficiency in Microsoft Office • Experience collaborating across work groups • Knowledge of insurance legal statutes and procedures • Knowledge of the insurance industry, claims, and the legal and regulatory environment • Ability to travel up to 20%
Preferred Qualifications:
• Experience managing commercial general liability claims, specifically in construction • People management experience • Claims operations experience • Knowledge and skill in claims handling • Negotiation experience • Analytical skills
Salary Range: $96,300.00 - $157,700.00 nationwide Location: Schaumburg, Addison, Atlanta, Maitland, Omaha, Overland Park, Parsippany, Rocky Hill, Sacramento Remote Working: Hybrid Schedule: Full Time
Zurich North America is a leading provider of commercial property-casualty insurance solutions and risk management products and services for businesses and individuals. With over 150 years of experience, we are committed to managing risk and supporting resilience. We serve a diverse range of industries and insure 90% of the Fortune 500®. As an employer, we value diversity and inclusion and strive to provide ongoing career development opportunities for our employees. We also offer a comprehensive employee benefits package and competitive compensation.
Join us in building a brighter future for our colleagues, customers, and communities. Apply now and be a part of the next evolution of the insurance industry. Zurich is an equal opportunity employer and does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status, or any other legally protected status.
Salary Information:
• Compensation varies depending on factors such as location, role, skill set, and experience • Zurich provides a reasonable range of compensation in compliance with local laws • Additional rewards may include short term incentive bonuses and merit increases • Candidates with salary expectations outside of the range are encouraged to apply and will be considered based on experience, skill, and education • The starting salary range for this position is $96,300.00 - $157,700.00
Job Title: Team Manager, General Liability – Zurich North America Experience: 5 years Location: Nationwide Salary Range: $96,300.00 - $157,700.00 Employment Type: Full Time Company: Zurich North America
H1: Team Manager, General Liability – Zurich North America H2: Lead and Direct a Team of Claims Professionals in Commercial General Liability Claims H2: Drive Superior Claims Results and Achieve Customer Satisfaction Targets
Responsibilities:
• Lead and Direct a Team of Claims Professionals in Commercial General Liability Claims • Drive Superior Claims Results by Providing Direction, Technical Guidance, and Tracking Key Metrics • Achieve Customer Satisfaction Targets by Building and Maintaining Relationships with Internal Colleagues, External Customers, and Brokers • Analyze and Resolve Quality and Customer Service Problems • Review Claims Files, Identify Trends, and Recommend Improvements to Achieve Best Practices • Manage Corporate Expenses by Monitoring File Allocations, Resources, and Other Expenditures • Ensure Compliance with Legal, Regulatory, and Internal Control Requirements • Provide Claims Insights to Assist Business Units in Product Development, Customer/Broker Stewardship, and Prospect Meetings • Motivate and Lead a High-Performance Team by Attracting, Onboarding, Recruiting, and Retaining Team Members • Drive the Performance Management Process by Communicating Job Expectations, Monitoring and Evaluating Performance, Providing Feedback, and Facilitating Employee Development • Maintain Transparent Communication with the Team through Meetings, One-on-One Sessions, and Regular Interpersonal Communications • Create a Workplace Culture Consistent with the Company's Mission, Vision, and Values • Maintain Confidentiality of Claims Information to Protect the Company's Reputation • Stay Updated on Professional and Technical Knowledge through Education and Networking Opportunities • Contribute to the Team Effort by Accomplishing Related Results and Participating in Projects as Needed
