Job Description
POSITION OVERVIEW: The primary responsibility of the Supervisor - Box Office is to manage all operations for assigned department.
All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES: *Run show reports based on Producer Guidelines. *Oversee front line Team Members on a daily basis. *Load and unload shows on a nightly basis. *Maintain weekly and daily Box Office Clerk and Usher schedules. *Work with the Accounting Department to correct accounting exceptions. *Coach front line Team Members to correct accounting exceptions. *Update and maintain personnel files; make recommendation for new hires and terminations. *Provide front line Team Members with coaching, encouragement and discipline as necessary. *Establish the image of impeccable customer service. *Safety is an essential function of this job. *Consistent and regular attendance is an essential function of this job. *Performs other related duties as assigned. ADDITIONAL DUTIES & RESPONSIBILITIES: COMPANY STANDARDS OF CONDUCT
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
ADDITIONAL DUTIES & RESPONSIBILITIES: ADDITIONAL DUTIES & RESPONSIBILITIES: MINIMUM QUALIFICATIONS: *21 years of age. *Proof of authorization/eligibility to work in the United States. *High School diploma or equivalent. *Must be able to obtain and maintain any other certification or license, as required by law or policy. *3 years of supervisory experience (preferably Box Office). *Understanding of box office operations, ticketing systems, call center operations. *Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. *Must be able to work varied shifts, including nights, weekends and holidays. PHYSICAL REQUIREMENTS: Must be able to:
*Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned. *Physically access all areas of the property and drive areas with or without a reasonable accommodation. *Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. *Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. *Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. *Work in a fast-paced and busy environment. *Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
