Job Description
Specialist-IT Help Desk: Join Our Team and Make a Positive Difference in People's Lives!
H1: BAL is Seeking a Proactive and Customer-Focused Helpdesk Support Specialist
H2: A Perfect Combination of Elite Immigration Work and Collaborative Innovation
Salary Information: - Competitive pay - Discretionary annual bonus - Outstanding benefits package including medical, dental, vision, disability, and life insurance - Sick time - Unlimited vacation - 401(k) with company match
Job Title: Specialist-IT Help Desk
Experience Information: - Minimum of 1-2 years of experience in a helpdesk or technical support role - Associate degree or equivalent technical certification in Information Technology or related field - Certifications such as CompTIA A , CompTIA Network , or Microsoft Certified Desktop Support Technician (MCDST) are a plus
Job Responsibilities: - Serve as the first point of contact for end-users seeking technical assistance - Resolve IT-related issues, including hardware and software problems, network connectivity issues, and account access - Diagnose and troubleshoot technical issues using appropriate tools and resources - Guide end-users through step-by-step solutions and provide accurate information to resolve their problems - Escalate complex or unresolved issues to the appropriate IT teams or vendors for further investigation and resolution - Record and track all support incidents and service requests in the help desk ticketing system - Prioritize and manage workload to meet service level agreements and ensure timely resolution of issues - Assist with account management tasks, including account creation, password resets, and access permissions - Install, configure, and maintain hardware devices such as desktops, laptops, printers, and peripherals - Install, upgrade, and troubleshoot software applications, including operating systems and productivity suites - Contribute to the development and maintenance of the IT knowledge base, documenting solutions and best practices for end-users - Provide training and guidance to end-users on basic IT procedures and best practices
Qualifications: - Associate degree or equivalent technical certification in Information Technology or related field - Minimum of 1-2 years of experience in a helpdesk or technical support role - Strong knowledge of PC hardware, operating systems (Windows and/or macOS), and software applications - Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPN - Experience with troubleshooting common IT issues, such as email problems, printer connectivity issues, and software errors - Proficiency in using help desk ticketing systems - Excellent communication skills, both verbal and written - Strong problem-solving skills and the ability to work independently or collaboratively - Customer-centric mindset with a commitment to delivering high-quality customer service - Certifications such as CompTIA A , CompTIA Network , or Microsoft Certified Desktop Support Technician (MCDST) are a plus
Working Conditions: - Able to sit and work at a computer keyboard for extended periods of time - Able to stoop, kneel, bend at the waist and reach on a daily basis - Able to perform general office administrative activities - Able to lift and move up to 25 pounds occasionally - Regular and on-time attendance - Must be able to prioritize, schedule and complete testing required for multiple applications with overlapping schedules - A certain degree of creativity and flexibility is required - Hours may exceed 40 hours per week - Occasional travel may be required
Law Firm: BAL
Department: IT Support Team
Locations: - Dallas, TX - 2400 N Glenville Dr, Building A, Suite 100, Richardson, TX 75082, USA
Company Culture: - Pursue the exceptional in all that we do - Never at the expense of our values - Work is demanding, but we’re up for the challenge - Balance of hard work and fun - Employees feel valued, rewarded, and respected - Opportunities to be of service to others and our communities - Committed to growth and development of employees
Benefits: - Competitive pay - Discretionary annual bonus - Outstanding benefits package including medical, dental, vision, disability, and life insurance - Sick time - Unlimited vacation - 401(k) with company match
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Equal Opportunity Employer: - Policy of equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law - Prohibits and will not tolerate any such discrimination or harassment
Recruiting: - BAL does not accept unsolicited resumes from recruiters or employment agencies - Under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement - In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency - Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL - Agencies interested in becoming a potential recruiting partner can contact **MEMBERS ONLY**SIGN UP NOW***.
