Salary: $19.00-$20.00 per hour with uncapped bonus potential
Experience: 5 years of debt collection experience, preferably 3rd party collections
Responsibilities:
- Establish contact with borrowers to discuss delinquencies and identify repayment options - Record accurate and detailed notes in computer system - Meet or exceed performance goals and deadlines - Comply with company policies and procedures, as well as FDCPA and state consumer protection laws - Other duties as assigned
Requirements:
- Knowledge of FDCPA and state consumer protection laws - Above average administrative and phone skills - Strong negotiation and communication skills - Well organized and results driven - Effective decision-making skills - Basic computer skills
Physical Qualifications:
- Ability to lift five pounds or greater - Able to sit for 90% of work day - Able to bend and be mobile when needed - Able to read and comprehend position specific documents and correspondence - Able to communicate verbally and in writing - Occasional travel may be required - Able to operate computer, phone, or equivalent device - Able to work a flexible 40-hour schedule
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