Job Description
Description AlerStallings of Ohio is looking to hire a full-time Receptionist/Call Center Specialist to work out of our Dublin Corporate office. You will enjoy an autonomous environment, a state-of-the-art calling application, and great hours! We are the largest elder law firm in the state of Ohio. We focus solely on asset protection, estate planning, and elder care law. Our clients pay one fee upfront and they receive unlimited calls, emails, and meetings for their lifetime. We also have them come in for an annual review, ensuring that their plans stay up to date. Since our founding in 2010, we have grown to 12 offices. In fact, we have been recognized as one of the fastest growing companies in the Fast 50 of Ohio and, nationally, in the Inc. 5000. Our success is a direct result of the caliber of employees we recruit AND our unique business model. We value each of our employees and their input. We are supportive, not only to our clients, but to each other. We work together to make things happen. We foster a work culture where employees are generous with their time and knowledge and are willing to coach and mentor each other. In fact, our motto is: “You Go. We Go. Together.” Responsibilities As a Call Center Specialist with AlerStallings, you will receive incoming calls, schedule clients with our AlerStallings attorneys, and provide exemplary customer service during each and every exchange. AlerStallings Benefits: Starting Annual Salary of 40K based on experience Health, dental, vision insurance 401k Generous 4-week PTO package accrual with seniority 6 paid holidays Requirements Call Center experience required. College Degree or equivalent work experience preferred Main responsibilities for this role: This is a full-time job opportunity (8:30am-5:30pm), Monday through Friday. Receive incoming calls, ask qualifying questions, and appropriately route the calls according to customer needs. Provide a positive conversational experience that encourages the caller to work with the firm. Accurately take and record customer details in the CRM system. Partake in various ongoing job trainings, along with staff meetings, and take on other tasks as assigned. Build strong relationships with customers, team members. Ability to sit for long periods of time on the phone. Knowledge of basic PC operations and software Ability to type notes into CRM efficiently and effectively. Apply
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