LOCATION: Central Park, Leopardstown with Hybrid Working (currently remote working)
This role is being offered on a PERMANENT basis.
ARE YOU INTERESTED IN JOINING OUR PERSONAL CREDIT PRODUCTS TEAM?
ARE YOU A STRONG TEAM PLAYER WITH A FOCUS ON DELIVERING A FIRST CLASS CUSTOMER SERVICE?
ARE YOU OPEN MINDED, INNOVATIVE AND AMBITIOUS?
WHO ARE WE?
We're AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We're made of small teams where you have the chance to shine.
Within the Retail Banking arm of AIB Group, Personal Credit Products is a key enablement function and is fundamental to supporting one of the Banks core purpose of providing lending for our custimers in support of the wider economy.
WHY JOIN US?
We are excited about how we have changed our focus. We want to be at the heart of our customers' financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.
The Personal Credit Products Team:
*Is responsible for overseeing the end to end lifecycle of Personal Credit Products including monitoring that our products are sold, distributed and fulfilled correctly to the approved target markets *Works in close partnership with other business areas to support the delivery of business strategy and customer segment propositions, balance sheet and P&L / market share plans, through the provision of core products that meet the needs of our relevant target markets *Is a key enablement function and is fundamental to supporting the Bank's core purpose of providing lending services in support of the wider economy *Is accountable for the management of our products and customer solutions (from launch to withdrawal), including overseeing and monitoring that they are fit for purpose and operating appropriately in line with Regulatory requirements
WE'RE LOOKING FOR SOMEONE WHO CAN:
*Be responsible for supporting an excellent Personal Lending customer experience and achieve high level product and service standards *Work with colleagues to analyse data and processes to provide solutions and enhancements to maintain optimum Personal Credit product operation for our customers *Be the escalation point for any issues, ensuring a positive customer experience *Work on their own initiative and is naturally inquisitive *Have an innovative approach to their role, always seeking ways to make improvements or suggestions to create better solutions *Comfortably use technology including in presenting your findings *Develop key relationships within the bank as a Products representative *Contribute to and promote an open and engaging environment where your colleagues can perform at their best
DOES THIS SOUND LIKE SOMETHING THAT YOU WANT TO BE PART OF?
YOU WILL NEED TO SHOW US THAT YOU CAN/HAVE:
*Minimum 1 year of experience in a product, change or customer service/credit role. *Capable of building strong relationships with teams and key stakeholders and have strong influencing skills. *Comfortable working with senior stakeholders. *Good understanding of regulation regarding personal lending. *An interest in product delivery and the ability to learn and adapt to new process in the management of the Banks products across multiple channels *Excellent written and verbal communication skills.
IF YOU FEEL YOU HAVE WHAT IT TAKES,Click Apply and fill in the online application form. If you would like more information, Noelle Ryan from the Talent Acquisition Team can help. You can contact her by email **MEMBERS ONLY**SIGN UP NOW***.
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