Job Description
JOB SUMMARY This is the job opportunity that could change your career. At **MEMBERS ONLY**SIGN UP NOW***, our team provides support for clinical and medical staff in a forward-thinking environment. You will thrive through extensive training, supportive leaders and potential for advancement. Carilion offers comprehensive benefits, paid time off, and tuition options. Join a team where your skills and ideas will make a difference in the health of our patients and the communities we live in.
The Patient Access Representitave is responsible for correct registration, insurance and benefit verification, financial requirements and functions related to patient intake.
Duties include, but are not limited to, the following:
*Serves as primary patient contact for registration, a broad range of payer benefits verification and authorization. Integrates the functions of registration, benefits verification, payer authorization and payment arrangements. Assesses patient's financial needs, assists patient with insurance and financial questions, and if appropriate; advises on payment options and available Carilion and community assistance. *Monitors work queues and reports to ensure all insurance, demographic, and eligibility information is obtained and entered accurately in accordance with established policy and procedure. Ensures patient signatures are obtained on all required documents. *Serves as resource person for patient, physician, office staff, various facilities, service lines, and outside agencies utilizing effective communication, courtesy and professionalism in all interactions. Call Center and customer service experience preferred. 9:30am-6:00pm M-F
MINIMUM QUALIFICATIONS Education: High school graduate or GED.
Other: Knowledge of medical terminology, basic keyboard and PC. Knowledge of office procedures and equipment. Strong organizational and professional communication skills necessary. Must be organized and self-motivated. Must have knowledge of software applications. Must obtain BLS certification within the first year of employment and maintain certification. PAS Medical Terminology course completion and certification required during the first year of employment.
OUR VALUES Below are our core values that we strive to embody and expect of all our team members:
Collaboration: Working together with purpose to achieve shared goals.
Commitment: Unwavering in our quest for exceptional quality and service.
Compassion: Putting heart into everything we do.
Courage: Doing what's right for our patients without question.
Curiosity: Fostering creativity and innovation in our pursuit of excellence.
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. MAKE YOUR TOMORROW WITH US.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
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