This role is being offered on a Fixed Term Contract basis until the end of December 2022
*Can you provides professional operational support and assurance to ensure a robust process and control environment exists in the Centre of Excellence (COE)? *Can you ensure Credit professionalism and quality are maintained to the highest standards, with a key focus on accuracy of information and speed of delivery as well as the management of all aspects of operational risk? *Would you like to work in the Operations team in the COE to provide exceptional customer service and drive efficiency and productivity in SME operations?
WE'RE LOOKING FOR SOMEONE WHO CAN:
*Support the COE in day to day operations. Ensures accuracy of information and speed of delivery to provide exceptional customer service, while also meeting all legislative and compliance requirements. *Manage the Operations process, coordinating with relevant internal and external stakeholders in order to gather the required information and sign-offs to complete the letter of offer. *Maintain Operations standards and work with colleagues to ensure tasks are accurate and up-to-date. *Monitor and maintain Complaints and Errors Management system, ensuring complaints and errors are resolved in a way that meets regulatory requirements and provides the highest standards of customer service. *Investigate, escalate and ensure resolution of any issues with the Operations Team Lead *Conduct necessary Anti-Money Laundering and Fraud processes including administration of MLO duties and ongoing Due Diligence processes. *Ensures personal adherence to AIB standards of credit management, legislative compliance and operational excellence requirements, proactively keeps up to date with the evolving regulatory landscape while maintaining a thorough understanding of the suite of Credit Policies and CARA. *As a member of the COE support the promotion of good communication and teamwork. *Customer engagement via outbound/inbound calls via a recorded system *Call requirements to be met
WHO ARE WE?
We're AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We're made of small teams where you have the chance to shine.
WHY JOIN US?
We are excited about how we have changed our focus. We want to be at the heart of our customers' financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.
Does this sound like something that you want to be part of?
YOU WILL NEED TO SHOW US THAT YOU CAN/HAVE:
*Minimum of 2 years' experience in Business Banking *Credit competence and experience *Broad sectoral understanding and local competitor activity *Minimum requirement of APA Loans and APA Savings & Investments. QFA preferable. *Understanding and knowledge of all relevant systems including NAPS, nCino, Credit Grading, FDCT, CMS, WDS, Excel, Microsoft Dynamics *Understanding and knowledge of all relevant policies and procedures
IF YOU FEEL YOU HAVE WHAT IT TAKES, click apply and fill in the online application form. If you would like more information Noelle Ryan from the Talent Acquisition Team can help. You can contact her by email **MEMBERS ONLY**SIGN UP NOW***
