Job Description
Law Firm Seeking Experienced Operations Manager with Competitive Salary and Generous Benefits Package
H1: Join Our Team as an Operations Manager at Gross Polowy
H2: Essential Duties and Responsibilities
- Train and mentor new managers - Conduct bi-weekly meetings with assigned managers to discuss department volume, client issues, and workflow - Review client scorecards and update processes to improve department performance - Manage and coordinate foreclosure improvement projects - Monitor foreclosure volume and resource utilization of assigned managers - Assist with client escalations when necessary - Meet with Managing Attorney(s) bi-weekly to discuss overall firm management and special projects - Attend GPS ruleset meetings and monitor court and county trends - Conduct reviews and coachings for assigned managers - Ensure adherence to internal deadline policies - Review reports and workbenches to ensure timely file flow - Address failing metrics with assigned managers and problem-solve resolutions - Attend client conference calls and participate in manager and team lead interviews - Respond to client inquiries and calls in a timely manner - Additional duties as assigned and/or as business needs dictate
H2: Knowledge, Skills, and Abilities
- Ability to lead and motivate departmental staff - Legal and/or banking experience preferred - Strong computer and keyboarding skills - Excellent organizational and time management skills - Strong comprehension and problem-solving abilities - Exceptional communication and interpersonal skills - Self-motivated and proactive - Ability to work in a team environment and meet changing priorities and deadlines
H2: Experience and Education
- 5 years of experience as a department manager/supervisor - Foreclosure experience helpful but not necessary - Mortgage or banking background highly desired
The pay range for this position at commencement of employment is expected to be between $73,374 and $91,256/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.
Join the team at Gross Polowy, a leading law firm in NY, as an experienced Operations Manager. This position offers a competitive salary and a generous benefits package, including health, dental, vision, and more.
As an Operations Manager, you will be responsible for training and mentoring new managers, conducting bi-weekly meetings with assigned managers, and reviewing client scorecards to identify areas for improvement. You will also coordinate and manage foreclosure improvement projects and monitor the volume and resource utilization of assigned managers. In addition, you will assist with client escalations, attend meetings with the Managing Attorney(s), and participate in client conference calls as needed.
To excel in this role, you should have strong leadership skills and the ability to motivate and manage a team. Previous legal or banking experience is preferred, but not necessary. You should also have excellent computer and keyboarding skills, strong organizational and time management abilities, and exceptional communication and problem-solving skills.
The ideal candidate will have at least 5 years of experience as a department manager/supervisor and a background in foreclosure, mortgage, or banking. However, candidates with relevant experience in other industries will also be considered.
The pay range for this position is between $73,374 and $91,256/year, with potential for variation based on individual factors. The total compensation package may include additional benefits, such as 401(k) eligibility and various paid time off benefits. Details of participation in these benefit plans will be provided upon receiving an offer of employment.
Don't miss this opportunity to join our team and grow your career with Gross Polowy, a top-rated law firm in NY. Apply now!
