Job Description
The Law Firm is seeking three Bilingual Spanish/English New Client Specialists to join their Call Center team in Plainfield, New Jersey. This is a full-time position with a salary range of $23-25 per hour. The New Client Specialist will play a pivotal role in acquiring new clients for the firm and providing excellent customer service support to potential clients.
Responsibilities:
- Answer phone calls, respond to perspective calls, and take notes - Gather data and determine next course of action - Coordinate referral activities with the Referral Department - Review alert calls for leads and create leads in case management system - Process and upload documents in case management system - Organize and scan documents - Research police reports - Maintain legal files and other relevant information in digital databases - Dispute denial claims - Make transportation arrangements for clients - Communicate with attorneys and paralegals to discuss client intake and retainers - Receive and send email communication daily - Provide support to administrative staff and perform other duties as assigned
Qualifications:
- Excellent verbal and written communication skills - Proficient in Microsoft Office Suite and Smart Advocate or similar case management system - Highly organized and detail-oriented - Ability to multi-task in a fast-paced environment - Positive and professional attitude with both internal and external clients - Flexibility and adaptability to changes in schedule or tasks - Critical thinking skills and understanding of legal terminology - Familiarity with GGL's core values and goals - Experience in a professional environment, preferably in the Medical/Health or Personal Injury field - Bilingual in English and Spanish
Education & Experience:
- High School Diploma, GED, or equivalent - Data management experience preferred - Minimum of 2 years of experience in a Personal Injury legal firm or Medical Industry, Medical Assistant
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer - Ability to lift up to 15 pounds - Must be able to travel to offices of GGL as needed
The Law Firm offers bonuses, birthday lunches, holiday parties, summer picnics, and other firm activities. Employees also have access to season tickets for the New Jersey Devils and Rutgers sports games.
If you are interested in making a difference and have the qualifications for this position, please apply through the Law Firm's website or email your application to the employment address provided.
Benefits:
- 401(k) with matching - Dental and vision insurance - Employee assistance program - Employee discount - Flexible spending account - Health insurance - Health savings account - Life insurance - Paid time off
Schedule:
- 8-hour shifts Monday to Friday (11 am to 8 pm or 9 am to 6 pm) - Weekends as needed (Saturday and Sunday)
Education:
- High school diploma or equivalent
Experience:
- 2 years of customer service experience - 2 years of legal new client intake experience
Language:
- Must be fluent in Spanish
Location:
- In person at the Plainfield, New Jersey office
This is a great opportunity for someone looking to join a dynamic and growing law firm. Apply now and become a part of our team!
