Job Description
Work type: Full Time Hourly Location: Indianapolis, IN Categories: Other General Description of Position: Responsible for providing general library support in such areas as technical service, reference, circulation, and basic computer support. Requires some evening and weekend hours. Major Responsibilities: Customer Service Overriding Expectation * Demonstrate a strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success. * Engage in behaviors that create an inclusive environment in which all people are valued and supported. * Go beyond the easiest or surface answer for a student, or an internal or external customer, and get to the root cause of the problem, question or issue to solve it as quickly and professionally as possible. Duties/Responsibilities * Provide routine office administration and clerical support. * Assist users with library resources in both print and electronic formats including books and library databases. * Provide basic computer support including Campus Connect, Windows Office, email, and internet applications. * Perform routine technical service and circulation duties. * Perform administrative and secretarial duties in support of the Assistant Library Director and Library Director * Answer the telephone transmitting requested information to appropriate personnel * Create and maintain detailed records as required, file and record information * Prepare financial documents such as requisitions for library resources and supplies and insure completion within the required time parameters. * Research pricing and set up new vendor accounts * Order, duplicate, etc. library materials as needed to keep supplies and units fully stocked. * Provide guidance to part-time assistants and work studies The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned. All duties are to be carried out under the guidelines of FERPA. Minimum Qualifications: * Associates Degree in a related field. * Proficient at typing and computer skills; knowledge of various software packages (such as Microsoft Word, Access, Excel, Publisher, Adobe PageMaker, PowerPoint) and modern office technology. * Have strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community. * Ability to work as a team member, to work under stress, and to process information quickly. * Possess excellent oral and written communication skills. Preferred Qualifications: * Associates Degree in Library Technical Assistant or Bachelor's degree * Three years of library work experience * Strong customer service skills and knowledge of professional library practices Advertised: 24 Feb 2023 US Eastern Standard Time Applications close:
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