Experience: Minimum one year of customer service experience with a high call volume; Minimum one year of high-volume phone/customer service experience;
Location: Fully Remote
Department: Client Intake
H1: Join Our Team as a Legal Intake Specialist at CCK Law Firm H2: Seeking Experienced Customer Service Professionals
Legal Intake Specialist - Join Our Growing Team at CCK Law Firm
Duties:
- Serve as the initial point of contact for potential clients seeking assistance with Veterans’ Benefits and ERISA & Insurance matters - Manage high volume inbound and outbound calls in a timely manner - Communicate clearly and accurately, using scripts when handling different topics - Learn about CCK’s practice areas and become familiar with the legal issues facing our clients - Demonstrate empathy and provide support to potential clients during their difficult time - Provide detailed written summaries of potential clients’ needs to attorneys - Request and review all necessary documents from potential clients
Requirements:
- High School Degree required; Bachelor’s degree preferred - Minimum one year of customer service experience with a high call volume - Minimum one year of high-volume phone/customer service experience - Ability to make or receive calls for a minimum of 6-8 hours per day - Excellent verbal communication skills and professional telephone etiquette - Ability to make sound judgments and decisions - Proficient in Microsoft Office Suite - Strong multitasking skills - Ability to work in a fast-paced, constantly changing, and challenging call center environment - Multiple language skills a plus
Additional Details:
- This role can be fully remote in the following states: CO, CT, FL, GA, MA, NJ, RI, SC, TX, & UT - Full-time position with hours of Monday - Friday 12:00 pm - 8:30 pm EST (11:00 am - 7:30 pm CST) - A minimum of 30 Mbps upload internet speed is required for this position. An internet speed test will be part of the interview process.
Compensation & Benefits:
- Budgeted starting annual salary is $41,600 - Medical, dental, and vision insurance options (including employer-paid medical insurance for the employee) - Gym membership reimbursement - 15 days of PTO (increasing over time) and 12 paid company holidays in 2024 - 35 work-from-home days per year that can be used for any reason - 401k matching - Paid parental leave
To be considered for this position, please submit your resume and cover letter. Later stages of the interview process may include an assessment, internet speed test, and reference check.
CCK Law Firm is a private, public-interest law firm focused on providing assistance to disabled military veterans and their families, as well as individuals facing denials of life, health, and disability benefits. We are committed to equality and inclusion in the workplace and seek to hire qualified individuals who represent the diversity of our clients. We are currently seeking Legal Intake Specialists to join our growing team.
As a Legal Intake Specialist, your primary responsibility will be to establish the firm’s relationship with potential clients by conducting telephone interviews. This role involves high volume internal and outbound phone work, as well as administrative duties related to client intake and retention. You will also have the opportunity to learn about our law practice areas and become familiar with the legal issues our clients face. We provide comprehensive training to ensure your success in this role.
Join our team at CCK Law Firm and make a meaningful impact on the lives of our clients. We offer a competitive salary of $41,600 and a comprehensive benefits package including medical, dental, and vision insurance options, gym membership reimbursement, and 401k matching. We also value work-life balance and offer 35 work-from-home days per year in addition to PTO and paid parental leave.
To be considered for this role, you must have a high school degree (bachelor’s degree preferred) and at least one year of customer service experience with a high call volume. Strong communication skills, the ability to make sound judgments, and proficiency in Microsoft Office Suite are also required. This role can be fully remote in the following states: CO, CT, FL, GA, MA, NJ, RI, SC, TX, & UT. If you thrive in a fast-paced, challenging environment and are passionate about helping others, we encourage you to apply.
Join our team at CCK Law Firm as a Legal Intake Specialist and help us make a difference in the lives of our clients. Apply now and take the first step towards a fulfilling and rewarding career with us.
