Job Description
Work type: Full Time Administrative Location: Systems Office - Indianapolis, IN Categories: Administrative/Professional, Executive/Director/Management General Description of Position: The Lead Assistant Director of Financial Aid will share in the responsibility of administering federal, state, and institutional financial aid programs at the Ivy Tech Indianapolis campus, with an emphasis on coordinating the Federal Work-Study program and Satisfactory Academic Progress (SAP) appeals process. Major Responsibilities: Verify student eligibility for Federal Work-Study, connect students with Ivy Career Link to submit resumes and apply for positions, coordinate with Human Resources to process background checks and hire students. Demonstrate strong customer service skills and student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success. Provide both individual and group counseling regarding availability of financial assistance, explain the application process and assist with the completion of applications. Process applications and other materials related to financial assistance, including Student Aid Reports (SAR), student/parent loan applications, tax transcripts, verification of information and certification of student eligibility. Package financial aid awards, disburse funds, notify students and agencies of disbursements and process necessary reports related to federal, state and institutional aid programs. Utilize various governmental websites (ScholarTrack, FAA Access, COD, NSLDS) to research and resolve difficult student issues. Maintains accurate records for student aid applicants and helps in collecting data for required reporting. Coordinate the campus Satisfactory Academic Progress (SAP) appeals process. Ensure that the intake and processing of special circumstances and dependency override requests are handled consistently and accurately. Support the work of the Financial Aid Processing and Veteran and Military Benefits hubs. Process forms for external agencies including forms for housing, TANF, Workforce Development, and Vocational Rehabilitation. Assist in workshops such as College Goal Sunday, High School Financial Aid Nights, Orientations and other activities on and off campus designed for new students. Attend training events to increase and maintain financial aid knowledge. Performs other duties as assigned by the Director of Financial Aid. This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards. Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued. SUPERVISION RECEIVED: Director of Financial Aid SUPERVISION GIVEN: Financial Aid Federal Work-Study students Minimum Qualifications: Bachelor’s degree required and 1-3 years of related work experience. Ability to work in a self-directed team environment. Excellent written and verbal communications. Knowledge of financial aid regulations and processes. Excellent interpersonal skills and the ability to work with college departments to obtain and maintain accurate information for callers. Ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and demonstrated ability to work with a diverse student population in a fast-paced environment. Strong organizational skills and attention to detail. Preferred Qualifications: Master’s degree. Other Requirements: Work Hours: Hiring Range: $60,000 - $64,000 Annualized Team Ivy Referral: N/A Special Instructions to Applicants: Advertised: 12 May 2023 US Eastern Daylight Time Applications close:
