Job Description
programs Employee discounts and perks
Law Firm seeks Inbound Sales Specialist for full-time position in Monroe
H1: Join the Fight for Justice as an Inbound Sales Specialist at DeMayo Law Offices in Monroe H2: Make a Difference with Your Sales Skills at a Leading Personal Injury Law Firm
Are you passionate about helping others and fighting for justice? DeMayo Law Offices is looking for a highly motivated and experienced Inbound Sales Specialist to join our team in Monroe. In this role, you will serve as the first point of contact for our callers and provide them with an exceptional telephone experience. If you have a background in sales, outstanding customer service skills, and a desire to make a difference, we want to hear from you!
At DeMayo Law Offices, we are dedicated to fighting for what’s right and helping those who have been injured due to the negligence of others. As an Inbound Sales Specialist, you will play a crucial role in this mission by providing excellent customer service and effectively “selling” our firm and services. We offer a competitive salary, comprehensive benefits, and a supportive and collaborative work environment. Join us and make a difference in the lives of our clients every day!
Key Responsibilities:
- Handle a high volume of incoming calls, setting the tone and pace of every client call - Accurately apply the firm’s criteria, protocol and procedures to each caller’s circumstances - Perform multiple activities while engaged with caller on the line, including scheduling potential client appointments, retrieving and analyzing accident reports, and highlighting the benefits of firm representation - Effectively communicate next steps if legal representation is warranted - Explain, kindly and professionally, when the firm will not be able to assist a prospective client - Perform administrative duties related to customer service, client intake and overall client retention - Meet targeted number of calls handled and appointments set - Treat the first and last calls of the day with the same level of care and compassion
Qualifications:
- Bachelor's degree preferred; however, a combination of education, certifications and experience may be considered - 1 year of sales experience required; knowledge of the personal injury/bodily injury field from previous experience in either the insurance industry or a personal injury law firm preferred - Outstanding customer service skills - Bilingual (Spanish) Preferred - Strong analytical and problem-solving skills - Excellent communication and customer service skills
Benefits:
- Competitive salary - Medical, dental, and vision insurance - Base life insurance paid by the firm plus supplemental option - Short and long-term disability paid by the firm - 401(k) with match - PTO, plus holidays and paid volunteer time off - Education and gym reimbursement programs - Employee discounts and perks
Join our team at DeMayo Law Offices and be a part of the fight for justice. Apply now for the Inbound Sales Specialist position in Monroe.
