Job Description
Job Summary: The User Support Technician (ST) is a member of the Information Services (IS) Department and is primarily responsible for assisting customers and other IS Staff and Management with technology and telecommunications related issues. The ST is responsible for front-line support of all office computers, mobile devices, peripheral devices, A/V Systems, and communications wiring infrastructure. The ST will perform and/or work with other IS staff in the installation, maintenance, and troubleshooting of data and voice processing systems. This position will support employees of **MEMBERS ONLY**SIGN UP NOW*** Government, **MEMBERS ONLY**SIGN UP NOW*** Public Libraries, **MEMBERS ONLY**SIGN UP NOW*** Senior Coalition, affiliated agencies/institutions, as well as assist contracted technical support partners. The ideal candidate will exude professionalism, patience, and a people-first attitude, and exhibit a propensity for attention to detail.
The ideal candidate will have the ability to effectively communicate with both technical and non-technical personnel in a comprehensible fashion. In addition, the ST will have the ability to install, maintain, and repair data processing systems in a Microsoft Windows operating and networking environment, configure, support, and instruct on the use of packaged software such as Microsoft Office 365 and Microsoft 365 applications; install and support Ethernet networks and the associated clients in both peer to peer and client/server networking environments; and provide remote client support using packages such as Remote Desktop and Active Directory.
