Law Firm in New Haven is seeking an experienced IT Support Analyst to join their team. This is a full-time, permanent position with a competitive salary and benefits package. The ideal candidate will have at least three years of experience in a law firm environment, strong technical skills, and a customer-focused attitude.
Key Responsibilities: - Answer and resolve IT support calls, both remotely and in person - Support various legal software and applications - Set up and troubleshoot laptops, desktops, printers, and mobile devices - Assist with conference room set up and technical support - Diagnose and repair hardware issues - Work on projects and initiatives as needed
Technical Requirements: - Windows 10/11, Active Directory, and Exchange Online - Experience with a Document Management System, preferably iManage - Knowledge of various legal software, such as Elite 3E and InterAction - Familiarity with IP networking, Citrix, and VPN - Ability to support mobile devices and 2FA security - Experience with service desk ticketing systems and PC hardware - Strong troubleshooting and diagnostic skills
Skills and Qualities: - Problem-solving and analytical skills - Ability to work independently and as part of a team - Strong communication and organizational skills - Empathy and ability to work well under pressure - Enthusiasm and adaptability
Schedule: - Monday to Friday, 9:30am to 6:00pm EST, with flexibility for early or late shifts as needed
About the Law Firm: - **MEMBERS ONLY**SIGN UP NOW***worldwide has been in business for 125 years and focuses on assisting successful individuals and businesses with legal issues related to wealth management, estate planning, and more. They have 17 offices worldwide and offer a wide range of legal services.
Equal Employment Opportunity: - The Law Firm is an equal opportunity employer and does not discriminate based on race, gender, age, religion, or any other protected characteristic. They are committed to providing equal opportunities to all employees and applicants.
