Job Title
IT Support Analyst - Service Desk
Company
**MEMBERS ONLY**SIGN UP NOW***
Job Description
# Job Summary
**MEMBERS ONLY**SIGN UP NOW*** is looking for an IT Support Analyst to join their Global IT Team located in Cleveland, Ohio. The position requires a minimum of three years of computer-operations experience, knowledge in MS Office products and document management support, client-server networks, and other network topologies. The IT Support Analyst is responsible for providing technology-related support to the end user community and taking ownership of tickets in order to investigate, research, troubleshoot, escalate, and/or resolve issues in an efficient manner.
## Job Description
The IT Support Analyst is responsible for providing technology-related support to the end user community. This includes receiving technology-related queries via telephone, email, third party vendors, or walk-ups and recording them in the team's service desk management tool. The IT Support Analyst is also required to take ownership of tickets and exercise a broad range of technical and problem-solving skills in order to investigate, research, troubleshoot, escalate, and/or resolve issues in an efficient manner. This is a complex multi-jurisdictional environment with an emphasis on security, compliance and policy, and analysts need to be able to exercise sound judgement in dealing with incidents.
## Job Requirements
* A minimum of three years computer-operations experience, preferably in Windows or other Client/Server environment
* Knowledge in MS Office products and document management support
* Knowledge in client-server networks (Windows environment, specifically) and other network topologies
* Experience with document management systems is preferred
## Salary
This is a non-exempt position with a competitive compensation and excellent benefits.
## Work Hours
Scheduled hours are Monday through Friday, 9:00 am to 5:00 pm. There is periodic overtime and holiday hours in this role.
## Equal Opportunity
**MEMBERS ONLY**SIGN UP NOW*** is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non-discrimination policy applies to all aspects of employment.
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Location
Cleveland, OH
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