Job Title
IT Support Analyst - Service Desk
Company
**MEMBERS ONLY**SIGN UP NOW***
Job Description
## IT Support Analyst - Service Desk at Law Firm
Law firm **MEMBERS ONLY**SIGN UP NOW*** is in search of an IT Support Analyst to join their Global IT Team located in Cleveland, Ohio. This role is responsible for supporting the end user community with any technology related questions or concerns. The successful applicant will have at least three years of computer-operations experience, preferably in Windows or other Client/Server environment, knowledge in a MS Office products and document management support, client-server networks (Windows environment, specifically) and other network topologies.
The IT Support Analyst will be responsible for:
* Responding to technology-related queries from internal and external clients via telephone, email, third party vendors, or walk-ups
* Investigating, researching, troubleshooting, escalating and/or resolving issues in an efficient manner
* Exercising sound judgement in dealing with incidents
The successful applicant should have a minimum of three years computer-operations experience and knowledge in MS Office products, document management support, client-server networks and other network topologies. Experience with document management systems is preferred.
This is a full-time, non-exempt position with scheduled hours on Sunday through Tuesday, 12 p.m. to 10 p.m. and Wednesday from 12 p.m. to 9:30 p.m. There is periodic overtime and holiday hours in this role. The successful applicant will be rewarded with excellent benefits and competitive compensation.
**MEMBERS ONLY**SIGN UP NOW*** is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non-discrimination policy applies to all aspects of employment.
## Job Summary
Law firm **MEMBERS ONLY**SIGN UP NOW*** is looking for an IT Support Analyst to join their Global IT Team located in Cleveland, Ohio. The successful applicant will have strong knowledge of Windows or other Client/Server environment, MS Office products, document management support, client-server networks and other network topologies. This is a full-time, non-exempt position with competitive compensation and excellent benefits.
## Responsibilities
* Responding to technology-related queries from internal and external clients via telephone, email, third party vendors, or walk-ups
* Investigating, researching, troubleshooting, escalating and/or resolving issues in an efficient manner
* Exercising sound judgement in dealing with incidents
## Qualifications
* Minimum of three years computer-operations experience
* Knowledge in MS Office products, document management support, client-server networks and other network topologies
* Experience with document management systems is preferred
## Compensation
The successful applicant will be rewarded with excellent benefits and competitive compensation.
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Cleveland, OH
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