Job Description
Ability to travel as needed for project support and training.
Salary Information:
Competitive salary based on experience and qualifications. Comprehensive benefits package including medical, dental, and vision insurance, 401k, and paid time off. Ongoing training and development opportunities.
SEO Friendly Job Title:
IT Business Analyst / Process Improvement Specialist
H1 Heading:
Join Our Award-Winning Team as an IT Business Analyst and Process Improvement Specialist
H2 Headings:
- Work with a Top 100 Places to Work and National Top Workplace Honoree - Make a Difference by Helping Injured Clients Through the Legal Process - Utilize Your Skills in Process Mapping, Solution Alignment, and Change Management - Competitive Salary and Comprehensive Benefits Package - Continuous Training and Development Opportunities
Bold Headlines:
- People First: Join the WLG Family - Enhance Business Processes and IT Capabilities - Prepare for Change and Support Transitions - Identify Opportunities for Improvement - Advocate for IT Solutions that Align with Business Needs - Monitor Progress and Promote Continuous Improvement
IT Business Analyst / Process Improvement Specialist
Job Summary:
WLG is seeking a highly skilled IT Business Analyst to join our award-winning team. In this role, you will be responsible for analyzing and improving our company's processes and aligning them with IT solutions. You will also play a key role in change management, opportunity identification, and project management support. This is an exciting opportunity to make a difference while working with a top-performing team.
Key Responsibilities:
- Analyze and map business processes using story mapping techniques - Identify gaps and opportunities for improvement in business processes and IT solutions - Ensure alignment between IT services and business requirements - Develop and implement change management strategies - Identify opportunities for enhancing business processes and IT capabilities - Guide business stakeholders and advocate for IT solutions that align with business needs - Support project managers with documentation, requirements gathering, and stakeholder communication - Develop training materials and provide support to employees during transitions and process changes - Monitor and evaluate the effectiveness of change and improvement initiatives - Identify and mitigate risks associated with process changes and improvements - Promote a culture of continuous improvement within the organization
Qualifications:
- Proven experience in business process improvement, change management, and/or business analysis - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Proficiency in business analysis tools and methodologies - Familiarity with change management frameworks such as ADKAR, Kotter’s 8-Step Process, or ITIL - Certifications in relevant areas (e.g., CBAP, PMP, Six Sigma, ITIL) are a plus but not required - Experience with project management and agile methodologies - Proficiency in data analysis tools and software
Physical Requirements:
- Ability to sit for extended periods - Ability to use a computer for extended periods - Occasionally required to stand, walk, and reach with hands and arms - Must be able to lift and move items up to 20 pounds occasionally - Ability to move around and stand for extended periods during story mapping sessions - Ability to travel as needed for project support and training
Salary and Benefits:
- Competitive salary based on experience and qualifications - Comprehensive benefits package including medical, dental, and vision insurance, 401k, and paid time off - Ongoing training and development opportunities
Join our team at WLG and make a difference by enhancing our business processes and IT capabilities. As an IT Business Analyst and Process Improvement Specialist, you will play a crucial role in ensuring our company's success and helping our clients receive the care and service they deserve. Apply today and become a part of our family at WLG.
