Job Description
POSITION OVERVIEW: The primary responsibility of the Housekeeper is to clean and service assigned guest suites to ensure the highest standards of cleanliness & guest service. The Housekeeper is also responsible for reporting any maintenance deficiencies & handling guest requests or complaints.
All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES: *Cleans guest suites by category priority, including: bathrooms, showers, tubs, sleeping, and general suite areas following all Company and departmental policies and procedures. *Completes required suite cleaning credits daily. *Keeps housekeeping cart clean at all times and well-stocked with clean linen and supplies. *Ensures linen is clean and up to standards by following the reject linen process. *Removes soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. *Replenishes all paper products such as facial tissue, toilet tissue and/or bathroom amenities in correct amounts and locations. *Monitors and maintains cleanliness, sanitation and organization of assigned work areas. *Replaces soiled bed sheets and turns down beds; sets radio to designated station and volume; refreshes ice bucket, tray and glasses; closes drapes and shutters, sets lighting and thermostat to designated levels; removes room service trays/tables/items from suite to elevator service landing. *Safely uses cleaning chemicals and equipment in accordance with OSHA regulations and Company and departmental policies, including the use of personal protective equipment and safety practices. ADDITIONAL DUTIES & RESPONSIBILITIES: *Completes tasks with proper use of equipment, tools or systems related to performance of assigned duties. *Transports cart with cleaning supplies, amenities and linens to assigned guest suite and positions securely, always blocking entrance to suite. *Provides unmatched service to guests at all times. *Provides accurate directions and information for guest inquiries and is knowledgeable about the property its services, features, attractions, promotions and special events. *Safety is an essential function of this job. *Consistent and regular attendance is an essential function of this job. *Performs other related duties as assigned. ADDITIONAL DUTIES & RESPONSIBILITIES: Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
ADDITIONAL DUTIES & RESPONSIBILITIES: MINIMUM QUALIFICATIONS: *18 years of age. *Proof of authorization/eligibility to work in the United States. *High School Diploma or equivalent preferred. *Must be able to obtain and maintain any other certification or license, as required by law or policy. *Six (6) months of related experience in housekeeping, professional cleaning, and/or exposure to the hospitality industry, preferred. *Must be available for performing turndown service for evenings as needed. *Complete and record tasks using both electronic and paper tracking. *Ability to communicate clearly and effectively in English, both in spoken and written form. *Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. *Must be able to work varied shifts, including nights, weekends and holidays. PHYSICAL REQUIREMENTS: Must be able to:
*Push/Pull loaded housekeeping cart with force of up to 37 ft./lbs. *Lift up to 44 pounds. *Carry up to 20 pounds. *Frequent and prolonged walking, kneeling, squatting, stooping, crouching, and bending. *Bend more than 5 times per minute in an 8 hour work day. *Use and handle chemical cleaners in accordance with safety standards. *Move furniture and make beds, including sofa beds. *Clean low surfaces, such as bathtubs and baseboards. *Walk to various areas of the property to access and clean guest suites, including climbing stairs. *Operate a commercial vacuum. *Work in a fast-paced and busy environment. *Work indoors and be exposed to various environmental factors such as, but not limited to, noise, dust, and cigarette smoke.
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