Job Description
Help Desk Analyst - Technical Support, Troubleshooting, and Incident Resolution in Law Firm
H1: Join Proskauer as a Help Desk Analyst and Provide Technical Support for Leading Global Organizations H2: Help Desk Analyst Position Available for IT Professionals with 2-3 Years of Experience
The world-renowned law firm, Proskauer, is seeking a Help Desk Analyst to join their team and provide technical support, troubleshooting, and issue resolution for their supported software and hardware. This is an exciting opportunity for IT professionals with 2-3 years of experience to join a prestigious firm and work with top global organizations.
As a Help Desk Analyst, you will be responsible for providing 1st level technical support and guidance to users of the Firm's computer, network, and telephone systems. You will generate incident and service request tickets, dispatching appropriate IT personnel as needed, and follow up to ensure prompt resolution of technical issues and requests. This role also involves maintaining and expanding a strong working knowledge of current and future Firm-supported technologies, as well as assisting in the creation and maintenance of the Firm's IT knowledge base.
To be considered for this position, you should have a Bachelor's degree in computer science or a related discipline, along with approximately 2-3 years of experience in an Information Technology Help Desk role. You should also have knowledge of IT operations, responsibilities, workflow processes, and procedures, as well as experience supporting legal industry specific applications. Experience with IT Service Management systems and ACD systems is also preferred, along with certifications such as A /Network , Microsoft MCP/MOS, and Help Desk Certification.
In addition to technical skills, Proskauer is looking for a candidate with a strong "white glove" customer service mindset, excellent communication skills, and the ability to work and communicate effectively with end users, peers, and management. This position will cover the overnight shift from Friday to Monday, 9:30pm to 9:30am ET and may require periodic physical presence in Proskauer's offices as business needs require.
The anticipated compensation range for this position is $65,000 - $80,000, and the actual salary offered will be based on a number of factors including qualifications, experience, education, and location. Proskauer is an equal opportunity employer and is committed to providing a diverse and inclusive work environment.
Key Responsibilities:
- Provide 1st level technical support and guidance to users of the Firm's computer, network, and telephone systems - Generate incident and service request tickets, dispatching appropriate IT personnel as needed - Follow up to ensure prompt resolution of technical issues and requests - Maintain and expand strong working knowledge of current and future Firm-supported technologies - Assist in the creation and maintenance of the Firm's IT knowledge base - Participate in additional projects and responsibilities as requested
Qualifications:
- Bachelor's degree in computer science or a related discipline - Approximately 2-3 years of experience in an Information Technology Help Desk role - Knowledge of IT operations, responsibilities, workflow processes, and procedures - Experience supporting legal industry specific applications - Experience with IT Service Management systems and ACD systems preferred - Certifications such as A /Network , Microsoft MCP/MOS, and Help Desk Certification a plus - Strong customer service mindset - Excellent communication skills - Ability to work and communicate effectively with end users, peers, and management
This is a full-time position with Proskauer, a leading law firm with over 800 lawyers in key financial centers around the world. As a Help Desk Analyst, you will have the opportunity to work with top global organizations and be a part of a dynamic and innovative team. Apply now and join Proskauer in providing exceptional technical support and services to their clients.
