Job Description
Guest Services Representative at Law Firm in Philadelphia, PA:
- Job ID: 8293 - Updated: Mar 12, 2025 - Location: Philadelphia, PA, United States - Category: Facilities/Office Services
About Kirkland & Ellis:
- Ambitious and driven law firm with core values of collaboration, talent empowerment, service, inclusion, respect, and gratitude. - Invests in the brightest talent and encourages diversity of perspectives and strengths. - Handles the most complicated and sophisticated legal matters with innovation and entrepreneurialism. - Long-standing client relationships with leading global corporations and financial sponsors. - Over 6,500 employees (including approximately 4,000 lawyers) operating from 21 offices across the United States, Europe, the Middle East and Asia.
Job Title: Guest Services Representative
H1: Join Our Dynamic Law Firm as a Guest Services Representative
H2: Deliver Exceptional Service to Kirkland & Ellis Personnel and Visitors
Salary Information: Competitive salary based on experience
Job Description:
- Vital role in delivering seamless, exceptional high-quality service to all firm-wide Kirkland personnel and external visitors. - Face of the fast-paced Conference Center, embodying professionalism, hospitality, and a "one team, one firm" mindset. - Self-starter who thrives in a dynamic environment, anticipates needs, and proactively identifies opportunities to elevate the guest experience. - Warmly welcoming visitors, managing conference room reservations, and coordinating food and beverage services. - Ensuring every detail is handled with precision and care.
Essential Job Functions:
- Greet guests, clients, and K&E personnel in a professional, friendly, and hospitable manner. - Control security access functions in the building lobby and observe and report any unusual or suspicious activity. - Direct and escort visitors to the correct conference room or visiting office. - Ensure visually appealing food displays with meticulous attention to detail. - Assist visitors with light secretarial duties such as printing, scanning, and copying. - Make reservations for clients and other visitors as assigned. - Arrange temporary IDs for visiting attorneys and K&E employees. - Inspect conference rooms daily and reserve them in the Event Management System. - Monitor the Conference Center mailbox and promptly respond to email and office correspondence. - Handle all incoming telephone calls with professionalism and take accurate messages. - Maintain the reception area neatly and cleanly at all times. - Enter visitor names into the property management database. - Read, send, print, and forward e-mail messages. - Answer general questions regarding space, firm services, and directions. - Provide overtime coverage for early morning and after-hours events when needed. - Coordinate with other team members to submit office and building maintenance requests.
Qualifications & Requirements:
- High School diploma or equivalent required; Associate or Bachelor's degree preferred. - Minimum of three (3) years of related experience preferred. - Background in hospitality, customer service, or a related field preferred. - Ability to adapt to changing schedules and unpredictable hours as needed. - Professional appearance and outstanding customer service skills. - Excellent telephone etiquette and written and oral communication. - Ability to work with minimal supervision and handle multiple tasks under specific time constraints. - Proficiency in using Microsoft Office software.
Work Environment:
- Professional office environment with standard equipment such as computers, phones, photocopiers, and filing cabinets.
How to Apply:
- Complete an application and submit your resume by clicking "Apply Now". - Competitive salary based on experience.
Equal Employment Opportunity:
- All employment decisions made without regard to race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or any other basis prohibited by applicable law.
Closing Statement:
- Job postings and recruiting mailbox are for candidates only. - Recruiters, search firms, and employment agencies will not be compensated for referrals. - Direct contact with K&E employees to present candidates is inappropriate and may affect future professional relationships with the Firm.
