Job Description
The Law Firm of North Richland Hills is seeking a full-time Legal Intake Specialist to join our team. In this role, you will be responsible for receiving incoming client calls, filling out intake forms, and providing exceptional customer service to potential clients. This is an in-office position and we are looking for candidates with excellent communication skills, a professional phone voice, and the ability to work a flexible schedule, including nights and weekends.
We offer competitive compensation, including $19 per hour, as well as a comprehensive benefits package for full-time employees. Our benefits include employee stock ownership, medical, dental, and vision insurance, paid vacation, 401K with company matching, and a free life insurance policy.
As a Legal Intake Specialist, you will play a crucial role in our firm by being the first point of contact for potential clients. Your responsibilities will include handling complaints and inquiries, resolving customer issues, and gathering important information to determine the viability of their claims. To be successful in this role, you must have good verbal and written communication skills, the ability to ask appropriate questions, and the flexibility to work a split shift schedule.
At the Law Firm of North Richland Hills, we strive for the highest levels of customer satisfaction and our decisions and performance are based on what our clients need. We are looking for candidates who share this commitment and have a strong desire to provide exceptional customer service.
In addition to competitive compensation and benefits, we also offer a supportive and collaborative work environment where employees are valued and provided with opportunities for growth and development. We are an Equal Opportunity Employer and are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Key Responsibilities:
Receive incoming client calls in a professional and compassionate manner Follow detailed scripts and fill out intake forms while speaking with clients Receive calls electronically and by live transfer Set the tone and pace of calls while maintaining a professional attitude Show empathy and patience with potential clients Gather pertinent details to determine the viability of their claims Provide exceptional customer service and resolve customer issues
Qualifications:
Good verbal and written communication skills Professional phone voice that shows customer care and concern Active-listening skills to ensure client information is gathered correctly and fully Ability to ask appropriate questions Ability to converse with various personalities and collect important details Accurate and fast typing skills PC/Computer skills in a Microsoft Windows environment Flexible schedule, including nights, weekends, and holidays High School Diploma or GED, and must be 18 years of age
Benefits:
Competitive compensation: $19 / Hour Full Medical, Dental, and Vision Benefits Paid Vacation Traditional 401K with company matching Free Life Insurance policy Legal Assistance
Shifts Offered:
Full Time and Split Shifts - 40 hours Monday, Tuesday, Wednesday, Friday: 7:00am-11:00am/3:00pm-7:00pm, Saturday: 7:00am-4:00pm, Sunday/Thursday: Off Monday, Wednesday, Thursday, Friday: 8:00am-12:00pm/4:00pm-8:00pm, Saturday, 8:00am-5:00pm, Sunday/Tuesday: Off Must be available to work a Saturday OR Sunday each week Must be punctual with great attendance
Training:
Training will last approximately three weeks Once training is successfully completed, you will move to your new set schedule
Join our team at the Law Firm of North Richland Hills as a full-time Legal Intake Specialist and play a crucial role in providing exceptional customer service to potential clients. We offer competitive compensation and benefits, a supportive work environment, and opportunities for growth and development. Apply now!
