Job Description
Work type: Full Time Administrative Location: Systems Office - Indianapolis, IN Categories: Administrative/Professional General Description of Position: This position processes financial aid documents and information in order for students to receive Federal, State, and Institutional financial aid in a timely and accurate manner. Major Responsibilities: Process applications and other materials related to financial assistance, including but not limited to student/parent loan applications, verification of information, certification of student eligibility, and other processing functions as assigned. Package financial aid awards, notify students via email, process necessary reports related to federal, state and institutional aid programs. Define, understand and use Banner (information system database) screens as necessary. Maintain accurate records for student aid applicants and help in collecting data for required reporting. Research student information through various federal and state agency websites and databases. Review and perform R2T4 calcuations. Create ad hoc excel spreadsheet reports. Review reports, correspondence, and materials of both a general and confidential nature and makes corrections as necessary. Provide strong written and verbal customer service as demonstrated through a positive attitude of approachability, adaptability, strong problem solving and desire to identify and support student success. Gets to the root cause of the issue to solve it as quickly and professionally as possible. Organize resources and initiate actions within established guidelines to achieve departmental objectives. Provide administrative support to departmental and upper management. This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards. SUPERVISION RECEIVED: Lead Assistant Director of Financial Aid Processing SUPERVISION GIVEN: None Minimum Qualifications: High school diploma or equivalent required. Must have the ability to multi-task, be extremely detail-oriented, and possess strong organizational skills. Must be able to manage time effectively, handle multiple responsibilities simultaneously, and demonstrate the ability to work in a diverse environment. Ability to learn and effectively use multiple software packages and databases required. Working knowledge of Excel and other Microsoft Office applications is mandatory. Must be able to work in a fast-paced environment and meet strict deadlines. Must be able to identify or acknowledge departmental needs, prepare documents, expedite processing, track and verify processes and follow up without direct supervision. Excellent written and verbal communication is required. Must demonstrate strong customer service. Must be able and willing to work overtime on a seasonal basis. Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued. Preferred Qualifications: Associate’s degree. Other Requirements: Work Hours: Hiring Range: $40,000 to $44,000 Annualized Team Ivy Referral: N/A Special Instructions to Applicants: Advertised: 12 May 2023 US Eastern Daylight Time Applications close:
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