Job Description
JOB SUMMARY Installs and supports both voice and data peripheral technologies, including but not limited to PCs, laptops, printers, mobile phones, tablets (including other wireless handheld devices) and telephones. Provides on-site and remote equipment troubleshooting and repair for all technologies to ensure operational effectiveness of the organization. Assists vendor and other technology teams with the initial troubleshooting of connectivity and hardware/software related issues. Aids with onsite and remote observations of technology issues in efforts of helping provide client issue resolution.
DUTIES AND RESPONSIBILITIESMAY INCLUDE BUT NOT LIMITED:
*Interfaces with clients, vendors, and multiple teams while providing resolution to problem incidents as escalated from the service desk or other teams. *Performs installation and configuration of desktop hardware and peripherals in the enterprise. These include, but are not limited to: PCs, Laptops, Thin Computing Devices, Phones, Mobile Phones, Tablets/Handheld Wireless Devices and Printers. *Performs installation/deinstallation of ports for both data and telephony needs. *Interface with clients, vendors, and multiple teams on small scale projects involving installation of and changes to desktop assets. *Demonstrates proficiency in multiple technologies (desktop/laptop hardware, printers, telephony). *Manages small projects and meets deadlines with moderate supervision from more experienced peers, Supervisor and/or Manager. MINIMUM QUALIFICATIONS Education: Associates Degree in a related field or equivalent work experience. Experience: Minimum two years' experience in computer electronics, PC and/or telephony support.
Experience in microcomputers and supporting desktop hardware/software required. Licensure, certification, and/or registration: Valid Virginia drivers' license and dependable transportation.
CompTIA A
Dell Hardware Certification (WPD)
Additionally, any one of the following are preferred, but not required:
Avaya ACA / Avaya ACIS
CompTIA Network
Comp TIA Project
CWNA
Microsoft MCP
Microsoft Specialist Windows 7, Windows 10
Microsoft MCSA Windows 7, MCSA Windows 8
HP Sales Certified - Imaging and Printing Fundamentals along with certifications for individual current Enterprise Models on the Carilion Printer Fleet
Other Minimum Qualifications: Good organizational skills, analytical, dependable, detail oriented, interpersonal skills, and understanding of the English language (both written and oral). Must have excellent problem solving skills, and be customer service oriented.
OUR VALUES Below are our core values that we strive to embody and expect of all our team members:
Collaboration: Working together with purpose to achieve shared goals.
Commitment: Unwavering in our quest for exceptional quality and service.
Compassion: Putting heart into everything we do.
Courage: Doing what's right for our patients without question.
Curiosity: Fostering creativity and innovation in our pursuit of excellence.
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
