Job Description
POSITION OVERVIEW: The primary responsibility of the Executive - Casino Marketing is to cultivate relationships with casino guests, primarily through acquisition, development, and retention efforts.
All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES: · Develop and maintain players on behalf of The Venetian Resort.
· Aggressively utilize "hit sheet", and frequently walk the casino floor looking for un-hosted players.
· Aggressively tele-market guests, track activity / responses in GEMFIRE and book reservations.
· Staff key contact points on property: Host Office, Loyalty Desks, Credit Desk, Gold Lounges, High Limit areas as necessary.
· Meet and achieve all goals as related by the management team, including, but not limited to, activity, production, telemarketing and reservations goals.
· Support all promotional and special event offers through bookings and participation with guests when applicable; i.e. special events.
· Determine how and when to offer comps based upon game type and theoretical earning, better styles, estimated player worth, and competitive evaluation.
ADDITIONAL DUTIES & RESPONSIBILITIES: · Communicate promotions, offers, as well as property and industry knowledge to our guests effectively.
· Efficiently respond to guest requests and ensure guest satisfaction and loyalty.
· Effectively promote the features and benefits of The Venetian Resort vs. the competition by cold calling.
· Convey the terms of all offers and promotions, and effectively secure reservations.
· Meet and communicate with prospective and existing guests on the gaming floor.
· Maintain office and administrative work.
· Safety is an essential function of this job.
· Consistent and regular attendance is an essential function of this job.
· Perform other related duties as assigned.
ADDITIONAL DUTIES & RESPONSIBILITIES: COMPANY STANDARDS OF CONDUCT
All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
· Proof of authorization/eligibility to work in the United States.
· High School diploma or equivalent.
· Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, Alcohol Awareness (TAM) Card and any other certification or license, as required by law or policy.
· 5 years of experience in developing and maintain a customer base, primarily consisting of slot players, related gaming industry, or issuing comps, including but not limited to, Food and Beverage, Rooms, Shows, Transportation, and Airfare preferred.
· Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
· Must be able to work varied shifts, including nights, weekends and holidays.
PHYSICAL REQUIREMENTS: Must be able to:
· Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned.
· Physically access all areas of the property and drive areas with or without a reasonable accommodation.
· Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
· Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
· Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
· Work in a fast-paced and busy environment.
· Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
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