Job Description
Preferred 4 years: Experience working in SharePoint 2019 including familiarity with SharePoint Designer; creation of document libraries, lists, and workflows; and creation/manipulation of webparts. 4 years: Experience in creating SharePoint forms, especially using Qdabra FormsViewer. 4 years: Experience in Handshake knowledge management application. 4 years: Experience in writing in one of: Python, JavaScript, ASPX, C#, Java or other programming language. 4 years: Experience in HTML, CSS, XSL, and XML documents. 4 years: Experience with SQL databases, stored procedures, and SSIS packages. 4 years: Experience in generating reports in SharePoint or HarePoint Analytics Baker Botts, a prestigious law firm, is seeking a highly motivated Enterprise Knowledge Systems Analyst to join their team in Houston, TX. This is a full-time, remote position with the opportunity to work in a fast-paced and dynamic environment. The ideal candidate will have a Bachelor's degree in Computer Science, Software Engineering, Information Systems or a related field, along with 4 years of professional experience in related fields. The Enterprise Knowledge Systems Analyst will be responsible for the operations, maintenance, and enhancement of the firm's intranet and other knowledge systems. This includes assisting customers with content publishing and maintenance, developing new content pages and workflows, and troubleshooting issues related to the knowledge systems. The analyst will also be responsible for data gathering and analysis, as well as providing content development and publishing support to various departments within the firm. This position requires strong analytical, problem-solving, and critical thinking skills, as well as the ability to work independently and in a team environment. Excellent communication and people skills are essential for this customer-facing role.
Key Responsibilities:
- Maintain and enhance the firm's intranet and library asset management systems - Assist customers with content publishing and maintenance - Analyze and assess customer needs received in the help inbox - Develop workflows and forms to automate business processes - Troubleshoot issues related to the knowledge systems - Use data gathering and reporting tools to analyze and provide information to customers - Provide content development and publishing support to various departments within the firm - Work with the Enterprise Knowledge Systems team to architect and develop intranet sites - Assist with quality assurance/testing of new products and features - Lead tester of Knowledge Systems functionality on various platforms and versions
Qualifications:
- Bachelor's degree in Computer Science, Software Engineering, Information Systems or a related field - 4 years of professional experience in related fields - Strong work ethic and detail-oriented - Ability to work in a fast-paced environment and manage multiple tasks - Curious and eager to learn and acquire new skills - Strong analytical, problem-solving, and critical thinking skills - Ability to work independently and in a team environment - Excellent written and verbal communication skills - Experience in programming or scripting in any language - Experience in querying databases and developing workflows - Experience in web-based content development and management - Intermediate to advanced skills in Excel and Word - Experience in creating and giving presentations
Preferred Qualifications:
- Experience in SharePoint publishing, security administration, and maintenance - Experience working in SharePoint 2019, including familiarity with SharePoint Designer and creation of document libraries, lists, and workflows - Experience in creating SharePoint forms, especially using Qdabra FormsViewer - Experience in Handshake knowledge management application - Experience in writing in one of: Python, JavaScript, ASPX, C#, Java or other programming language - Experience in HTML, CSS, XSL, and XML documents - Experience with SQL databases, stored procedures, and SSIS packages - Experience in generating reports in SharePoint or HarePoint Analytics - Understanding of hierarchical security systems - Experience with SharePoint Online, Microsoft Azure, and PowerApps/Power Platform - Experience with maintaining or supporting other cloud applications - Familiarity with administrative support areas and business processes of a multi-office law or professional services firm - Experience working in a support services role in a large, multi-office law or professional services firm environment
Physical Demands and Working Conditions:
- Must be able to work at a computer and telephone for extended periods of time - Must be able to lift and carry files and other items up to 10 pounds - Must be able to work a 5-day work week with standard hours, but must also be available after hours and on weekends when necessary - May be required to travel to the firm's U.S. offices for multiple-day trips - Work is typically performed in a typical office environment, but the position is currently fully remote with occasional in-office meetings - Must be able to sit and concentrate for 8-10 hours daily
Baker Botts offers a comprehensive benefits program designed to support the overall well-being of their employees and their families. As an equal opportunity employer, Baker Botts considers all qualified applicants for employment without regard to race, color, gender, sex, age, religion, creed, national origin, citizenship, marital status, sexual orientation, disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other basis protected by federal, state, or local law.
