Job Description
POSITION OVERVIEW: ESSENTIAL DUTIES & RESPONSIBILITIES: ADDITIONAL DUTIES & RESPONSIBILITIES: ADDITIONAL DUTIES & RESPONSIBILITIES: ADDITIONAL DUTIES & RESPONSIBILITIES: MINIMUM QUALIFICATIONS: *21 years of age, *proof of authorization/eligibility to work in the United States, * High school Diploma or equivalent. *Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form. * Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts. *Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards. *Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards. *Work varied shifts, including weekends and holidays. *At least 1 year casino experience required, previous experience with a major four or five star resort preferred. Multi-game knowledge required. *Must be able to obtain and maintain gaming registration. * Must be able to perform basic math skills. * Must possess complete knowledge of common rules and procedures of all Poker games dealt. *Must be proficient in English. *Must have ability to make fair and equitable judgment calls. * Must have ability to work toward a common goal as a member of a unified team. *Must have excellent communication skills and be able to handle problem situations in a professional and courteous manner. *Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives. *Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner. *Must be able to address stressful situations with clients with dignity and the utmost tact and politeness. * Provide a service or assistance to meet the needs of a guest, client or customer. *Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department. * Comply with policies and procedures of the department or section in order to complete service satisfactorily. * Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service. *Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity. *Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. *Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed. PHYSICAL REQUIREMENTS: *Must be able to sit, stand and move throughout the assigned area for extended periods of time and maintain mobility to move throughout the Poker Room. *Must have the ability to reach or lean across the table to retrieve cards, chips, player identification or other documentation. * Maintain physical stamina and proper mental attitude to work under pressure in a fast paced casino environment and deal effectively with guests, management, and employees in all situations. *Must be able to see with correctable 20/20 vision in order to protect the integrity of the game. *Must possess ability to perform work in an area that may be unusually hot, cold, noisy, smoky, dimly lit or illuminated. *Ability to lift or carry a minimum of 30 pounds, unassisted, in the performance of specific tasks assigned.
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