Job Description
Salary Information: • Job Title: Child Support Officer III • Salary: $49,536.96 - $51,713.76 (Annually) • Experience: 1 year of full-time experience in related fields (see qualifications) • Education: Bachelor’s degree or equivalent experience • Schedule: Full-time, 40 hours per week • State Job Code: 5542 • Grade: 15 • Salary Admin Plan: B • Overtime Status: Non-exempt
H1: Join the Office of the Attorney General as a Child Support Officer III H2: Mission-driven work with a focus on responsible parenting and supporting Texas families Bold Headline: Are you passionate about making a positive difference in the lives of Texas children? Join the Office of the Attorney General as a Child Support Officer III!
Summary: The Office of the Attorney General (OAG) is seeking an experienced Child Support Officer III to join their Child Support Division (CSD). This position involves conducting detailed investigations, establishing paternity, obtaining court orders for financial support and health care coverage, enforcing child support orders, and collaborating with state agencies and community organizations to serve Texas families. The ideal candidate will have a Bachelor's degree or equivalent experience in related fields, along with one year of full-time experience in the Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist. This is a full-time position with a salary range of $49,536.96 - $51,713.76 annually. The OAG is an equal opportunity employer and offers excellent benefits and a healthy work-life balance.
H2: Responsibilities and Duties • Conduct detailed investigations to locate absent parents, verify employment, and determine assets • Establish paternity for children born out-of-wedlock • Obtain court orders for financial support and health care coverage for children • Enforce child support orders and negotiate lump sum payments • Monitor child support cases and refer delinquent cases for enforcement • Document all case actions and maintain accurate virtual files • Review cases for closure and attend court as needed • Research case information and maintain knowledge of child support policies and procedures • Explain program policies and regulations to customers and respond to inquiries and complaints • Serve as a Notary Public and perform related duties as assigned
H2: Qualifications • High school diploma or equivalent • Bachelor's degree or equivalent experience in related fields • One year of full-time experience in related fields • Knowledge of investigative practices and techniques • Strong interviewing and negotiating skills • Proficient in using a personal computer for word-processing and data entry • Basic mathematical skills and ability to handle multiple tasks and meet deadlines • Excellent oral and written communication skills • Sound judgment and effective decision-making abilities • Ability to receive and respond positively to feedback and work collaboratively with others • Excellent customer service skills and ability to work in a professional office environment • Must be able to work in person at assigned OAG location, arrange for personal transportation, and lift up to 30 lbs. • Ability to work more than 40 hours as needed and travel up to 15% of the time • Must be able to type 35 words per minute (typing test required at time of interview) • Fluency in Spanish preferred
H2: How to Apply To apply for this position, submit an electronic application through CAPPS Recruit. A State of Texas application must be completed to be considered. Please note that paper applications will not be accepted. Applicants may be subject to a criminal background check.
H2: About the OAG The OAG is a dynamic state agency with over 4,000 employees throughout Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. Employees enjoy excellent benefits and opportunities to do important work at a large, dynamic state agency.
H2: Equal Opportunity Employer The OAG is an equal opportunity employer and encourages diversity in the workplace.
H2: Salary Information • Job Title: Child Support Officer III • Salary: $49,536.96 - $51,713.76 (Annually) • Experience: 1 year of full-time experience in related fields (see qualifications) • Education: Bachelor's degree or equivalent experience • Schedule: Full-time, 40 hours per week • State Job Code: 5542 • Grade: 15 • Salary Admin Plan: B • Overtime Status: Non-exempt
H2: Join the OAG and Make a Positive Difference in the Lives of Texas Children Bold Headline: Are you ready to join an organization that is dedicated to promoting responsible parenting and supporting Texas families? Apply now to become a Child Support Officer III with the Office of the Attorney General!
