Job Description
The Office of the Attorney General (OAG) is seeking a Child Support Officer III-IV for their Child Support Division. The position is full-time with a standard work week of 40 hours. The salary range for this position is $4,128.08 - $4,700.00 per month. This job is open to current employees of the OAG only. The primary location for this position is in Temple, Texas.
The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. The OAG employees enjoy excellent benefits and tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
Job Title: Child Support Officer III-IV Organization: Office of the Attorney General Department: Child Support Division Salary: $4,128.08 - $4,700.00 (Monthly) Experience: 1 years in Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist Location: Temple, Texas Schedule: Full-time, 40 hours per week Job Code: 5542, 5543 Salary Admin Plan: B Grade: 15, 17 Overtime Status: Non-exempt Opening Date: Feb 14, 2025 Closing Date: Ongoing
Responsibilities: • Conduct detailed investigations to locate absent parents • Assist in establishing paternity • Obtain court orders for financial support and health care coverage for children • Enforce child support orders • Respond to customer inquiries • Promote the emotional involvement of both parents in their children’s lives • Collaborate with state agencies and community organizations to serve Texas families • Monitor child support cases and refer delinquent cases for enforcement action • Document all case actions using appropriate agency tools • Review and maintain child support virtual files for accuracy • Review cases for eligibility for closure • Attend court to assist legal staff • Research case information on computer systems • Maintain knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states’ IV-D regulations • Assess child support cases and determine appropriate action • Explain Child Support Program policies, procedures, and regulations to customers • Respond to customer inquiries and complaints • Assess validity of complaints against the IV-D program • Serve as Notary Public • Perform related work as assigned • Maintain relevant knowledge necessary to perform essential job functions • Attend work regularly in compliance with agreed-upon schedule • Ensure security and confidentiality of sensitive information • Comply with all agency policies and procedures
Requirements: • High school diploma or equivalent • Bachelor's degree from an accredited college or university preferred • 1 years of experience in Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist • Knowledge of investigative practices and techniques • Skill in interviewing and negotiating • Proficiency with personal computer for word-processing and data entry/retrieval • Basic mathematical skills • Ability to handle multiple tasks, prioritize, and meet deadlines • Effective oral and written communication skills • Sound judgment and decision-making abilities • Ability to receive and respond positively to feedback • Ability to work cooperatively in a professional office environment • Excellent customer service skills • Ability to work at assigned OAG location and perform all tasks in designated workspace • Ability to provide personal transportation for business-related travel • Ability to work more than 40 hours and lift up to 30 lbs. as needed • Ability to travel up to 25%, including overnight travel • Typing speed of 35 words per minute
Preferred Qualifications: • Graduation from an accredited four-year college or university • Knowledge of investigative practices and techniques • Proficiency in Spanish
To apply for this position, submit an electronic application through CAPPS Recruit. A State of Texas application must be completed to be considered. Paper applications will not be accepted. Please note that this position may require a criminal background check. For more information, please access the Military Crosswalk information at **MEMBERS ONLY**SIGN UP NOW***
The OAG is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. Join our team and make a positive difference in the lives of Texas families!
Search Results
