Job Description
Work type: Full Time Administrative Location: South Bend/Elkhart, IN Categories: Administrative/Professional, Business/Accounting/Finance, Office/Clerical General Description of Position: This position provides supervision of office staff and the coordination of Bursar Office and assists with Express Enrollment operations. This position reports to the Bursar and indirectly to Vice Chancellors. This position will be located in South Bend with travel expectations to Elkhart County location. Major Responsibilities: • Organizes and coordinates the front desk operations of the Elkhart and South Bend campus Bursar Office transactions. • Supervises hourly staff while maintaining a high standard of customer service. • Provide assistance to prospective and current students covering a wide range of detailed information. • Answer questions and help students complete online processes as needed. • Maintain proper internal controls and ensuring compliance with College policies and procedures within unit. • Handles various Bursar Office functions according to regional practices established through the Bursar and Executive Director of Finance and Administration. • Responsible for creating, reviewing payment plans and making sure payments are current and follow up with those that are late. • Researches and resolves NSFs on student accounts. • Interacts with students regarding questions or issues with student accounts and student status and maintains communication with Bursar and Vice Chancellors regarding interactions and student issues. • Communicates with students regarding outstanding balances. Make phone calls, send emails and/or written letter. • Responsible for daily cash balancing reconciliation, preparation and input of CRF and CTL as required by College Policy. • Responsible for administering transcripts and receipt of payment for transcript requests. • Researches and resolves International Travel and International student charges/discrepancies. • Responsible for requesting Bank Mobile PINs upon student request. • Responsible for updating accounts receivable holds on student accounts. • Reviews and processes all student refund checks each term for the service area. • Determines student eligibility for House Accounts. Prepares all South Bend-Elkhart House Account Requests and reconciles invoice to student accounts. • Posts Outside (3rd Party) scholarships received on the South Bend-Elkhart campus in compliance with the scholarships and returns any unused portions. • Processes Non-Pay reinstatement forms for South Bend-Elkhart Students. • Posts Journal Entries as needed. •Assist other Finance Team members with special initiatives/ projects within the bi-regional service coverage area as directed by supervisor and/or Vice Chancellor of Finance & Administration. • Performs other duties as assigned consistent with commonly accepted practices. This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards. Minimum Qualifications: Associate's degree in a business, accounting or finance or equivalent work experience required. Preferred Qualifications: Supervisory Experience. Experience with Workday Finance ERP System. Other Requirements: Must be proficient in Word, Excel, PowerPoint, e-mail and Internet. Must possess strong customer service and interpersonal skills. Work Hours: Hiring Range: $40,000-42,500 Team Ivy Referral: Special Instructions to Applicants: Official college transcripts required upon hiring sent directly to Human Resources from issuing institution. Employment contingent on acceptable criminal background check. Advertised: 24 May 2023 US Eastern Daylight Time Applications close: 05 Jun 2023 US Eastern Daylight Time
