Job Description
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Kaufman Injury Law, a leading law firm in Atlanta, GA, is seeking a Bilingual Case Intake Specialist to join their team. This role offers the opportunity to make a real impact and contribute to the success of the firm by providing crucial support to new clients. The ideal candidate is a natural communicator who is fluent in both English and Spanish, with exceptional organizational skills and the ability to handle multiple tasks simultaneously.
Job Title: Bilingual Case Intake Specialist Location: Atlanta, GA Salary: Competitive, based on experience
Responsibilities:
- Serve as the first point of contact for potential clients, answering calls, emails, and web inquiries with empathy and clarity. - Conduct detailed intake interviews to determine if potential cases align with firm criteria, applying judgment to assess viability. - Use Litify for data entry and case tracking, ensuring accurate documentation of client information. - Provide bilingual support to ensure all prospective clients feel understood and at ease. - Send and follow up on DocuSign agreements for new clients, ensuring they understand the legal documents before signing. - Gather initial documents and organize case files in the firm’s case management software with accuracy. - Conduct preliminary case investigations using firm-provided software, gathering details from potential clients and external sources. - Work closely with paralegals and attorneys to ensure a smooth handoff once intake is complete. - Identify and refer out cases that do not fall under the firm's primary practice areas. - Be available for after-hours coverage on a rotating schedule to handle incoming inquiries and sign new clients. - Liaise with the Managing Attorney and Firm Operations Manager to ensure alignment between intake operations and firm objectives. - Provide regular updates on intake statistics and track performance to identify areas for improvement. - Collaborate with other departments to refine the intake process and improve efficiency and case acceptance rates.
Qualifications:
- Bilingual Required: Ability to communicate fluently in English and Spanish. - Excellent Communication Skills: Empathy, active listening, and clarity are essential. - Detail-Oriented & Organized: Strong organizational skills are required to manage multiple tasks. - Ability to Take Feedback: Open to constructive criticism and adaptable to continuous improvement. - Bachelor's degree preferred, or equivalent experience in a client-facing role. - Previous intake or customer service experience in a law firm, healthcare, or hospitality setting is a plus. - Tech-Savvy: Comfortable using cloud-based case management systems, with proficiency in Litify or similar CRM platforms preferred. - Ability to Work Independently: Self-motivated with the ability to manage tasks efficiently.
Benefits:
- Competitive Salary: Based on experience, with room for advancement and bonus opportunities. - Comprehensive Benefits: 50% covered health, dental, and vision insurance, firm-paid short-term and long-term disability, $50,000 life insurance policy, 401(k) with 3% match after one year, and increasing PTO each year. - Flexible Work Environment: Primarily remote with one in-office day each week.
Why Work at Kaufman Injury Law:
- Elite Team Environment: Work alongside top attorneys who push each other to be the best. - Growth & Mentorship: We invest in your development and want team members who are always evolving. - Cutting-Edge Technology: We leverage tech to work smarter, giving you time to focus on delivering world-class service to our clients. - Unparalleled Support: We provide the resources, training, and infrastructure for you to maximize your potential. - Client-Centric, Results-Driven: We fight for maximum compensation every time, never settling for average.
If you're looking for a dynamic environment where you can make a real impact every day, then apply now to join the Kaufman Injury Law team as a Bilingual Case Intake Specialist.
