Job Description
Work type: Full Time Administrative Location: Kokomo, IN Categories: Administrative/Professional General Description of Position: The Assistant Director of Financial Aid provides financial aid counseling to students and families for federal, state, and institutional programs in accordance with all applicable rules and regulations. The position is also responsible for maintaining financial aid compliance for award packaging. The Assistant Director of Financial Aid will share in the responsibilities of administering federal and state aid, verification, loans, professional judgements, standard academic progress (SAP), Scholarships, Federal-Work Study, Veterans Education Benefits and other related financial aid functions. Working hours will vary. Travel throughout the Service Area is required. Major Responsibilities: Demonstrate strong customer service and student advocacy through a positive attitude of approachability, adaptability, strong problem-solving skills and desire to identify and support student success. Engage in behaviors that create an inclusive environment in which all people are valued and supported. Outreach to current and prospective students via various outlets of email, text, phone calls, and presentations both on campus and in the community. Answer student phone calls in the queue regarding financial aid questions, FAFSA filing, verification, scholarship applications, loans applications, etc. Monitor student accounts as it relates to payment status and conduct regular outreach to non-pay students Monitor campus financial aid email inboxes Answer financial aid tickets in SmartView Provide both individual and group counseling regarding availability of financial assistance, explain the application process and assist with the completing of applications. Process applications and other materials related to financial assistance, including Pell Student Aid Reports (SAR), student/parent loan applications, financial aid transcripts, verification of information and certification of student eligibility. Run, review, and process appropriate reports as required. Utilize various governmental websites (Scholar Track, CPS, COD, NSLDS) to research and resolve difficult student issues. Maintains accurate records for student aid applicants and helps in collecting data for required reporting. Monitor and enforce standards of progress. Update system as needed after review of SAP. Assist with efforts with the Financial Aid and Veterans Affairs processing center. Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA). Process forms for external agencies including forms for housing, TANF, Workforce Development and Vocational Rehabilitation. Assist in workshops such as College Goal Sunday, high school Financial Aid Nights, orientations and other activities on and off campus designed for new students. Organize resources and initiate actions within established guidelines to achieve departmental objectives. Provide recommendations/decisions that may affect activities, programs, groups and/or departmental operations. Attend training events (in person or virtually) to increase and maintain financial aid knowledge. This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards. Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued. Minimum Qualifications: Associate Degree 1-3 year of related work experience, At least two year of relevant experience demonstrating leadership qualities and a customer-service focus. Ability to work in a self-directed team environment. Excellent written and verbal communications. Knowledge of financial aid regulations, and processes preferred Excellent interpersonal skills and the ability to work with college departments to obtain and maintain accurate information for callers. Ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and demonstrated ability to work with a diverse student population in a fast-paced environment. Strong organizational skills and attention to detail. Preferred Qualifications: Bachelor’s Degree preferred Other Requirements: Work Hours: Hiring Range: Team Ivy Referral: Special Instructions to Applicants: Advertised: 22 Mar 2023 US Eastern Daylight Time Applications close: 07 Apr 2023 US Eastern Daylight Time
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